Current jobs related to Technical Support Engineer - Morong - Thrive

  • Technical Support Lead

    1 week ago

    Morong, Philippines Jet Support Services, Inc. (JSSI) Full time

    Join to apply for the Technical Support Lead role at Jet Support Services, Inc. (JSSI) 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview The Technical Support Lead will serve as the primary point of contact for all technical support requests related to desktop and end user computing,...

  • Technical Support Lead

    4 weeks ago

    Morong, Philippines Jet Support Services, Inc. (JSSI) Full time

    Overview The Technical Support Lead will serve as the primary point of contact for all technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications. This individual will demonstrate exceptional customer service and communication skills and a passion for working with a wide range of...

  • Technical Support Specialist

    4 weeks ago

    Morong, Philippines Twist Resources Full time

    Overview We are seeking a highly skilled Technical Support Specialist with expertise in ticket triage, HRIS systems, and strong documentation practices. The ideal candidate will have experience supporting HR and payroll solutions. This role requires exceptional troubleshooting skills, the ability to manage and resolve customer issues efficiently, and a...

  • DevOps Engineer

    3 weeks ago

    Morong, Philippines Jet Support Services, Inc. (JSSI) Full time

    Position Overview As a DevOps Engineer at JSSI, you will be an integral part of our IT team, responsible for implementing and managing DevOps practices across our organization. Your role will involve collaborating with development, operations, and quality assurance teams to streamline our software development lifecycle, enhance automation, and improve the...

  • Technical Assistant for Bataan Project

    1 week ago

    Morong, Philippines Bureau Veritas North America Full time

    Join to apply for the Technical Assistant for Bataan Project role at Bureau Veritas North America Bureau Veritas North America is seeking a highly organized and detail-oriented Technical Assistant to join their team at the project site in Bataan. The successful candidate will play a key role in ensuring the smooth operation of onsite administrative tasks,...

  • Technical Assistant for Bataan Project

    2 weeks ago

    Morong, Philippines Bureau Veritas Full time ₱150,000 - ₱250,000 per year

    We are seeking a highly organized and detail-oriented Technical Assistant to join our team at our project site in Bataan. The successful candidate will play a key role in ensuring the smooth operation of onsite administrative tasks, supporting the team in various essential functions. As a Technical Assistant, your responsibilities will include:Document...

  • Network Engineer

    3 weeks ago

    Morong, Philippines Thrive Full time

    About UsWe are is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals...

  • Service Desk Engineer

    2 weeks ago

    Morong, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Patching Engineer

    4 weeks ago

    Morong, Philippines Thrive Full time

    Position Overview We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. The Patching Engineer, as part of the Platform Team, is responsible for managing and maintaining...

  • Technical Assistant for Bataan Project

    3 weeks ago

    Morong, Philippines Bureau Veritas North America Full time

    Overview Our people are ambitious and humble , believing in what they do and convinced that our purpose is shaping a world of trust . With responsibility and openness , they daily serve our 400,000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society . We believe...

Technical Support Engineer

4 weeks ago

Morong, Philippines Thrive Full time

About Thrive

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Thrive’s corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview

The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Primary Responsibilities
  • Ability to handle diverse computing environments in a wide cross section of business clients
  • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
  • Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
  • Sets client expectations appropriately throughout the troubleshooting process
  • Utilizes appropriate software utilities, Thrive’s Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
  • Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
  • Prioritize tickets created
  • Follow Thrive’s best practices for escalating tickets to Tier 2 engineers
  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
  • Demonstrate the correct level of urgency while resolving client incidents
  • Resolution of incidents/requests related to, but not limited to the following:
  • Mail Application/Office 365 issues
  • Client/Server Connectivity issues (per SOP)
  • Time Sensitive and VIP Workstation incidents
  • File Restores
  • Remote Access incidents (Citrix and Terminal Services)
  • Password Resets
  • Networked Printer Issues
Basic Qualifications
  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • 2-4+ years desktop support experience
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
  • Experience troubleshooting workstation hardware issues
  • Knowledge and experience with Active Directory
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Must be able to work effectively in a team environment as well as alone
  • Excellent written and oral communication skills
Other Preferred Technical Knowledge
  • In depth knowledge of Windows OS (7, 8.1, 10, etc.)
  • Experience with Windows Server
  • Experience with monitoring and remote management tools
  • Experience with Apple OS
  • Experience with VMWare
Preferred Certification
  • CompTIA Net +
  • Microsoft: MCP/MCITP/MCSA
#J-18808-Ljbffr