Technical Support Lead

1 week ago

Morong, Philippines Jet Support Services, Inc. (JSSI) Full time

Overview

The Technical Support Lead will serve as the primary point of contact for all technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications.

This individual will demonstrate exceptional customer service and communication skills and a passion for working with a wide range of technologies. They will possess strong analytical and troubleshooting skills and efficiently prioritize and resolve support requests while completing assigned project work to meet the needs of the business.

Essential Duties and Responsibilities
  • Promptly respond to and resolve tier 1, 2, and 3 end user support requests and log activity in the ticketing system.
  • Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches.
  • Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.
  • Provide after-hours on-call support as required.
  • Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date.
  • Set up A/V equipment and video conferencing software and support live meetings.
  • Procure IT hardware and software application licenses.
  • Monitor and respond to security alerts taking remedial action as necessary.
  • Create and maintain technical user guides and IT procedures.
  • Serve as project lead or technical resource for a variety of IT projects.
  • Perform other responsibilities and tasks as assigned.
Education and Experience
  • Minimum of 4 years’ experience providing end user support in a fast-paced corporate environment.
  • B.S. in Information Systems or Computer Science, or related field.
  • Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred.
  • Excellent knowledge of Windows operating systems, especially Windows 11.
  • Minimum of two years’ experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory.
  • Minimum of two years’ experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive.
  • Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.
  • Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities.
  • Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration.
  • Experience with computer imaging and package deployment solutions.
Personal Attributes
  • Exceptional customer service orientation.
  • Excellent oral and written communication skills.
  • Able to work independently to troubleshoot and resolve a wide range of technical issues.
  • Eager to learn and implement new technologies.
  • High attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in high-pressure situations.
  • Considers security best practices, business context, and other factors when completing work.
#J-18808-Ljbffr

  • Technical Support Specialist

    1 week ago

    Morong, Philippines Twist Resources Full time

    Overview We are seeking a highly skilled Technical Support Specialist with expertise in ticket triage, HRIS systems, and strong documentation practices. The ideal candidate will have experience supporting HR and payroll solutions. This role requires exceptional troubleshooting skills, the ability to manage and resolve customer issues efficiently, and a...

  • Technical Support Engineer

    2 weeks ago

    Morong, Philippines Thrive Full time

    About Thrive Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Thrive’s corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out...

  • DevOps Engineer

    5 days ago

    Morong, Philippines Jet Support Services, Inc. (JSSI) Full time

    Position Overview As a DevOps Engineer at JSSI, you will be an integral part of our IT team, responsible for implementing and managing DevOps practices across our organization. Your role will involve collaborating with development, operations, and quality assurance teams to streamline our software development lifecycle, enhance automation, and improve the...

  • Senior Team Lead

    1 week ago

    Morong, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Technical Assistant for Bataan Project

    7 days ago

    Morong, Philippines Bureau Veritas North America Full time

    Overview Our people are ambitious and humble , believing in what they do and convinced that our purpose is shaping a world of trust . With responsibility and openness , they daily serve our 400,000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society . We believe...

  • Team Lead

    2 weeks ago

    Morong, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Software Support Specialist II

    4 weeks ago

    Morong, Philippines ConnectWise Full time

    OverviewExperience: 1-3 Years of experience.Location: Pasig / ClarkWork type: HybridShift: Night ShiftGeneral SummaryThe Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a partner's product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and...

  • Marketing Lead, Southeast Asia

    4 weeks ago

    Morong, Philippines Travel + Leisure Co. Full time

    OverviewWe Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Marketing Lead, Southeast Asia

    4 weeks ago

    Morong, Philippines Travel + Leisure Co. Full time

    Overview We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work...

  • Marketing Lead, Southeast Asia

    1 week ago

    Morong, Philippines Travel + Leisure Co. Full time

    Overview We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work...