Network Engineer II
4 weeks ago
Overview
As a member of the Network Operations Center (NOC) within the IT INF NWS (Network and Security) organization, you will be responsible for ensuring the operational excellence of the network and security infrastructures used by the client. This role involves close collaboration with IT members across the global IT organization. As part of the NOC APAC team, you will work to deliver business-centric services with a focus on quality and timeliness, and strive for standardization and automation across diverse network infrastructures.
Duties & Responsibilities- To provide technical network active second level troubleshooting of Network and Security Services (WAN, WLAN, LAN, VLAN, Special Networks, Firewalls, Internet Proxies, Remote Access and Partner Connections), prepare incident reports, escalate promptly and follow through the case incidents
- To provide operational support in Change and Incident Management, run, administer and optimize the global-wide Network infrastructure
- To carry out proactive management, identifying trends and problem analysis, using available network management tools
- Ensure that operational tickets and projects adhere to corporate security standards, Computer Systems Validation & Compliance rules as well as internal working instructions and standard processes
- Experience: 2-3 years hands on experience in troubleshooting and configuring network and security devices (WAN - CISCO, LAN - CISCO, WLAN - CISCO, Internet Proxy - ZScaler, VPN - Global Protect, DHCP - Microsoft and Firewalls - Palo Alto)
- Technical skills:
- Strong understanding of routing protocols EIGRP and BGP, MPLS, QoS; working knowledge of Internetworking, IP routing protocols and troubleshooting MPLS/IP VPN
- Strong understanding of LAN Cisco technologies, Proxies (Z-Scaler), WiFi Cisco environment, Firewall (Palo Alto) and VPN
- Certifications: CCNA or CCNP; ACE or PCNSE. CCP-N is a plus
- Knowledge of ITIL processes and methodologies
- Fluency in English; Chinese a plus
- Soft Skills: Team work, End user orientation, Good communication, Accountability, Agility, Entrepreneurship
- Sense of urgency and ability to work under pressure
- Feedback culture and ability to document well
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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