NOC L3 Managed Services Engineer

3 days ago

Mandaue, Philippines ScalableOS Full time

The NOC L3 MS Engineer is a senior role responsible for handling complex operational issues within the Network Operations Center. This position ensures firewall integrity, business continuity readiness, and optimal server and network uptime for client environments. The role requires advanced technical expertise, strong communication skills, and a proactive approach to monitoring and incident response. The engineer will also guide and mentor junior NOC engineers to maintain high standards of service and operational excellence. Success in this position is measured by the ability to maintain high uptime, resolve escalated incidents, produce accurate reports, and support the NOC team in achieving departmental goals. Job Responsibilities Perform firewall configurations, backups, patching, firmware upgrades, and policy updates. Manage cloud and local backups (MSP360, Wasabi, etc.) and validate restore procedures. Conduct server patching (Windows/Linux), monitor infrastructure health, and identify potential issues. Use Auvik for network monitoring, alert investigation, and performance reporting. Monitor and respond to alert queues, escalating incidents based on impact and severity. Deliver scheduled health and patch reports, and assist with post-incident documentation. Coordinate with weekend NOC partners for incident handoff and operational alignment. Provide functional direction and mentorship to Tier 1 and Tier 2 NOC engineers. Contribute to NOC process improvements, including SOP documentation and automation initiatives. Adhere to all standard operating procedures and company policies. Maintain a strong focus on delivering reliable and proactive customer service. Perform other related tasks as required by customer and business needs. Qualifications At least 7 years of experience in a NOC or infrastructure support role. Expert‑level experience with firewall platforms such as Fortinet and SonicWall. Strong background in Windows Server 2016 and later, as well as Linux operations. Extensive knowledge of WAN/LAN networking, routing, switching, security, and load balancing. Proficiency in networking protocols, including TCP/IP, VPN, IPSEC, VoIP, VLANs, and QoS. Hands‑on experience with backup technologies such as MSP360 and Wasabi. Familiarity with monitoring and patch management platforms, including Auvik and RMM tools. Strong analytical and troubleshooting skills with the ability to prioritize tasks based on criticality. Excellent written and verbal communication skills in English. Exceptional documentation skills for both end users and internal staff. Job Requirements Should be willing to accept a long‑term work‑from‑home arrangement. Should be amenable to a permanent night shift schedule. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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