People Consulting Manager

Overview

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Manager is responsible for managing and overseeing the entire team. Ensure timely delivery, within budget and with high quality of service. Should be able to plan, organize, lead, control and continuous improvement required for the efficient and effective operations of the entire Global Integration organization that will ultimately contribute to the overall success of the company.

• Establishes strategic goals; choosing a course of action; defining objectives; evaluating outcomes.
• Accomplishes staff results by communicating job expectation; planning, monitoring, and appraising job results; coaching, mentoring, and disciplining employees; developing, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes resource management by forecasting demand and capacity; analyzing variances and initiating corrective actions.
• Maintains quality service by enforcing quality and organization standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
• Maintains organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans tracked using Balance Scorecard on a monthly basis.
• Actively monitor Change Management related activities.
• Conduct monthly team meetings to provide business/organization/team updates and directions.
• Actively work with the Account Delivery Lead/GEO Lead in formulating action and improvement plans.
• Monitor deliverables of the team members and ensure that key items are tracked through to completion.
• Be available to receive escalations and participate in resolution activities as needed.
• Monitor throughput of each team member and identify potential roadblocks preventing the individual from meeting the target.
• Understand demand and supply patterns and proactively assess team level requirements to ensure highest utilization possible.
• Ensure visibility and awareness on project timeline deliverables of team members.
• Represents Solution team in inter-organization collaboration meetings.

• Has 8-10 years of professional work experience.
• Has at least 6 years of delivery experience in the IT industry and at least 2 years of management experience (including project and people management).
• Has managed a team of at least 10 people.
• Dynamic problem solver with customer focus.
• Has the ability to motivate and lead the team to meet challenging goals.
• Has experience in Resource Management, People Management, Performance Management and Mentoring and Coaching.
• Is detail-oriented but at the same time keeps tabs on the big picture.
• Must have very strong interpersonal skills including a demonstrated ability to partner with others, and be able to manage conflicts or complex relationships.
• Must be willing to work on mid shift or early US shift.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.