Application Support Manager Technical

4 weeks ago

Makati, Philippines Cartrack Holdings Limited Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an Application Support Manager to join our team. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  1. Drive the operational plan, oversee day-to-day operational activities such as manpower deployment and contingency management.
  2. Monitor and ensure productivity is achieved in the department.
  3. Proactively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  4. Recommend enhancements to improve system performance.
  5. Analyze and identify industry trends and customer needs, providing feedback to improve the feasibility of new product development.
  6. Manage and resolve technical issues faced by customers.
  7. Establish end-to-end service delivery for projects.
  8. Provide product and system training to internal employees and customers when required.
  9. Review and approve all vendor services and related costs, ensuring costs are properly managed.
  10. Control inventory levels to ensure stock is managed effectively.

Requirements:

  1. Bachelor's degree in engineering with strong electronics/technical experience.
  2. Minimum of 5 years' experience in a similar role and experience in managing and growing a team.
  3. Experience in the System Integrator (SI) industry or familiarity with SaaS platforms is an advantage.
  4. Proven track record in incident management and troubleshooting.
  5. Good leadership and people management skills, with the ability to work under pressure.
  6. Excellent communication and interpersonal skills.
  7. Hands-on attitude with a proactive approach.
  8. Technically independent with good initiative.
  9. Strong analytical and problem-solving skills with an innovative approach to solutions.
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