Technical Analyst 2-Support

4 days ago

Metro Manila Philippines Buscojobs Full time

Technical Support Representative (Makati, National Capital Region) – Gratitude Inc.

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

  • Provide excellent customer service through active listening
  • Work with confidential customer information in a secure manner
  • Aim to resolve issues on the first call by being proactive
  • Adequately communicate with customers

Qualifications :

  • Filipino citizen or equivalent legal status
  • Proven oral and written English communication skills
  • Strong logic and problem-solving skills
  • Availability to work in various shifts
  • Skill in using Windows operating systems
  • Organization and work prioritization skills
  • TP MKTI (location/role code)

Job Details

  • Job Types: Full-time, Permanent
  • Salary: Php22,000.00 - Php24,000.00 per month
  • Benefits: Flextime, Paid training, Pay raise
  • Schedule: 8 hour shift, Shift system
  • Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus
  • COVID-19 considerations: Always

Location note: Makati, National Capital Region

Technical Support Representative (Taguig) – Gratitude Inc.

Overview

Same role and responsibilities as above, with regional variations for Taguig location.

Qualifications :

  • Filipino citizen or equivalent legal status
  • Proven oral and written English communication skills
  • Strong logic and problem-solving skills
  • Available for various shifts
  • Windows OS skills
  • TP TGG (location/role code)

Job Details

  • Job Types: Full-time, Permanent
  • Salary: Php22,000.00 - Php24,000.00 per month
  • Benefits: Flextime, Paid training, Pay raise
  • Schedule: 8 hour shift, Shift system
  • Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus
  • COVID-19 considerations: Always
Technical Support Representative (Several Locations) – Gratitude Inc.

Overview

Similar responsibilities and benefits across multiple locations (Makati, Taguig, Manila-area).

  • Responsibilities: Provide customer service, protect confidential data, resolve issues efficiently, communicate effectively
  • Qualifications: 1 year call center experience preferred (international account), high school/K-12 accepted
  • Remote/work-from-home options may be available in some postings

Job Details

  • Salary: Up to Php28,000 per month (depending on role)
  • Benefits: Paid training, Health insurance, HMO, Leave credits
  • Work setup: May include remote/work-from-home options
  • Shift: Rotational or 8-hour shifts
  • Other: 13th month, Overtime, Other bonuses

Note: This description consolidates multiple postings previously listed under Technical Support Representative roles across Makati, Taguig, Mandaluyong, Antipolo, and other NCR locations with Gratitude Inc. and OpenText-related postings. All postings indicate ongoing opportunities with varied regional codes and requirements.

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