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CSR Bilingual Speakers

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Pasig, Philippines Sequential Tech Full time

As a CSR Cantonese and Vietnamese Bilingual Speaker for Healthcare account, you will play a vital role in delivering exceptional customer service to our diverse range of clients, a leading provider of call center and customer support solutions. This full-time, on-site position is based in Eastwood, Quezon City, Metro Manila, where you will leverage your language skills and customer service expertise to resolve inquiries and ensure a positive brand experience for our customers.

What you'll be doing

  • Answering inbound calls from customers and clients, providing timely and effective support
  • Listening to customer needs, troubleshooting issues, and offering solutions in a friendly and professional manner
  • Accurately documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance the customer experience and escalating feedback to management
  • Collaborating with team members to share best practices and continuously improve processes
  • Adhering to all company policies, procedures, and quality standards
  • Fluency in Cantonese, Mandarin or Vietnamese, with excellent written and verbal communication skills
  • Strong communication skills in the specified language
  • Willingness to work on-site in Eastwood City Quezon City Philippines
  • Flexibility to work on a night shift schedule
  • Fixed weekends off
  • Can start on May 5, 2025
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