Engineer Technical Services

Responsibilities Provides technical support at site Perform machine installation, commissioning, & buyoff for SMT & other industrial machines Provide technical training, troubleshooting & diagnostics, repair, upgrade, & modify work, problem solving & application support Identify & attend to system and user problem Installation and Commissioning: You will be responsible for installing new SMT and Semiconductor equipment at customer sites. This involves setting up the machines, configuring software and hardware, and ensuring proper integration into the production line. Troubleshooting and Repairs: When equipment malfunctions or encounters issues, you will be responsible for diagnosing the problem and performing necessary repairs. This includes analyzing electronic circuits, identifying faulty components, and replacing or repairing them as needed. Maintenance and Preventive Service: You will conduct regular maintenance activities to ensure the proper functioning of the equipment. This involves cleaning, calibrating, and inspecting various components, as well as conducting preventive maintenance to avoid potential failures. Customer Support: As a service engineer, you will provide technical support to customers. This includes addressing their concerns, answering queries, and guiding them through the operation and maintenance of the equipment. You may also provide training to customer personnel on the proper use and maintenance of the machinery. Documentation and Reporting: You will maintain detailed records of all service activities, including repairs, maintenance, and customer interactions. This information is crucial for tracking equipment performance, identifying recurring issues, and generating reports for management and engineering teams. Continuous Learning: SMT and Semiconductor technologies are constantly evolving, so you will need to stay updated with the latest advancements and industry trends. This involves attending training sessions, workshops, and staying informed about new equipment releases and upgrades. Quality Assurance: Ensuring the quality and reliability of the equipment is essential. You may be involved in conducting tests, inspections, and quality checks to verify that the machines meet the required standards and specifications. Collaborating with the Team: You will work closely with other service engineers, technicians, and customer support teams to share knowledge, solve complex problems, and provide a seamless customer experience. Collaboration and effective communication are key aspects of the job. Qualifications Diploma or Bachelor in Engineering or its equivalent Experience in technical or field service of SMT and Semiconductor or related industries Must be willing to travel Excellent writing and interpersonal skills Education: A Diploma or bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechatronics, or a related field is often required Technical Knowledge: Understanding of SMT and Semiconductor equipment and customer operation. Knowledge of electronic circuits, digital and analog electronics, automation systems, robotics, and programming languages (such as C, C++, or PLC programming) is beneficial Experience: Prior experience in the field of SMT or Semiconductor equipment is highly desirable. This includes installation, troubleshooting, repairs, or maintenance. Relevant internships or hands-on projects during education can be valuable Troubleshooting Skills: Ability to diagnose and solve technical problems, including analyzing electronic circuits and identifying faults Communication and Customer Service: Excellent communication skills for interacting with customers and explaining technical concepts Analytical and Problem-Solving Abilities: Logical and analytical mindset to troubleshoot complex issues and develop solutions Flexibility and Adaptability: Ability to adapt to changing priorities and work under pressure Travel: Willingness to travel and the ability to work independently #J-18808-Ljbffr