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BPO Training and Development Associate Manager

4 weeks ago

Taguig, Philippines Neksjob Corporation Full time
Skills and Qualifications:
✔️ Must have at least 7 years of experience in Training and Development
✔️ Must have at least 2 years of Contact Center or BPO industry experience
✔️ Must have at least 5 years of experience as lead
✔️ Experience in business training, professional development, research and workshops is an advantage
✔️ Excellent presentation skills
✔️ Ability to implement end to end training needs analysis (TNA)
✔️ Ability to analyze performance trends and implement intervention programs to address performance gaps
✔️ Knowledge of Adult Learning Theory

Responsibilities:
Assessment of Training Needs:
⭐ Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
⭐ Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
Reporting
⭐ Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
⭐ Maintains collection and tracking of relevant Training data
⭐ Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance