Remote Care Coordinator

4 days ago


Lipa, Philippines John Clements Consultants, Inc. Full time

Job Qualifications 1 year of clinical experience Knowledgeable in medical terminology Digital literacy and technical proficiency in a variety of remote work tools and platforms Cybersecurity awareness and understanding of basic online and patient security practices to protect sensitive information Ability to communicate with patients using a microphone and headset Ability to interpret and follow detailed written and oral instructions Ability to ensure a high level of customer service for all customers including patients, nurses and other medical professionals, and external stakeholders as necessary Experience working in complex environments, ability to elevate issues through appropriate individuals as needed Previous direct customer experience: customer friendly Job Responsibilities Proficient in using Patient Observation Software Continuously monitors patients visually; redirects verbally via two-way device and alerts nursing staff immediately if needed Participates in shift hand-offs, sharing patient information and behaviors Offers explanations to patients without providing counseling or choices Quickly seeks assistance and escalates if a patient is a threat to self or others Follows safe work practices and adheres to safety protocols Maintains accurate, timely documentation in EMR and observation software Documents patient activity hourly and tracks service calls for monitor issues #J-18808-Ljbffr



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