SaaS Application Support Analyst

4 weeks ago

Makati, Philippines Tech Mahindra Full time

SaaS Application Support Analyst - Procurement & Supply Chain We're Hiring: SaaS Application Support Analyst Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here Growth you can see – promotions and career paths await Learning that sticks – trainings to sharpen your skills A workplace that cares – inclusive, supportive, and people-first Health coverage you can count on Rewards when you refer friends to join the team Your Day-to-Day Provide day-to-day support for vendor and SaaS applications used in Procurement & Supply Chain. Manage and resolve incidents and service requests through ServiceNow, ensuring timely updates and communication. Apply IT Service Management (ITSM) best practices for incident, problem, and change management. Coordinate with multiple technical and business teams to troubleshoot and resolve issues. Support system updates, enhancements, and evergreen maintenance activities. Maintain accurate documentation of workflows, processes, and support procedures. What We’re Looking For Bachelor’s degree in Computer Science, Engineering, or a related field of study is highly preferred. 5+ years of experience in a similar IT application support or IT operations role. Hands‑on experience supporting vendor/SaaS applications in an enterprise environment. Strong knowledge of ITSM principles, particularly Incident and Change Management. Practical experience with ServiceNow Incident and Task Management. Exposure to Procurement and Supply Chain Management applications such as Smart by GEP or SAP Ariba will be an advantage. Familiarity with procurement workflows, supplier management, or supply chain processes. Open to a 1‑year fixed contract, subject to extension. Work Setup Location: Makati City (Hybrid setup – 2 days onsite) Shift: Dayshift, Monday to Friday Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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