Customer Care Representative

2 weeks ago

Metro Manila Philippines Buscojobs Full time

Neksjob Eastwood is hiring a Full-time Call Center Agent role in Bagumbayan, NCR. Job Description The Trainer Call Center will create an engaging learning environment for Empower Workplace Solutions (EWS) Participant Services and Empower Personal Wealth (EPW) Call Centers. Responsibilities: Facilitate training in alignment with adult learning theory and provide a high-impact, interactive environment Provide input for development and implement learning curriculum that is consistent with current trends and best practices Track new hire performance during classroom time using the New Hire Weekly Report Through one-on-one coaching, track, analyze and report learning curriculum effectiveness by examining participants' job performance Manage project resources (people and material) to ensure deliverables are completed in scope and on schedule Ongoing development, researching industry standards and best practices and embracing new technologies Partner with Call Center to keep informed of process changes, quality standards, and other changes through side-by-sides Responsible spending on supplies for call center classes Qualifications: Bachelor's degree in business or related field, or equivalent work experience 3 - 5 years of practical business experience and call experience Knowledge and understanding of Empower Participant Services Call Center required (e.g. CSAS, CIRRUS, EASY) Intermediate skill level in MS Word, Excel, and PowerPoint Strong motivational and interpersonal skills Demonstrated ability to work both independently and within a collaborative team environment Strong classroom management, organization and time management skills required Ability to work an overnight shift FINRA 6 required within established timelines Call Center Agent Responsibilities: Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and internet mail to provide customer assistance Communicates with customers on the phone or using written correspondence to take care of concerns Answer participant questions, as well as talk to participants to achieve a full understanding of what critical information is being asked Call Center Agent Qualifications: Open to candidates who completed college no experience required Open to High School and Senior High School Graduates with BPO experience Excellent to above-average English communication skills BPO experience is a plus but not necessary Can do onsite work Within 25km to 35 km #J-18808-Ljbffr

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