IT Desktop Engineer

6 days ago

Cebu City, Philippines Quess Philippines Corp. Full time
We are hiring for L1 IT Desktop Support (Project Based Employment)

Benefits:
-Competitive Salary
- HMO
- You will be part of the leading BPO company (Client based).

Qualifications:
- Good written and verbal communication in English
- Good Basic Technical Knowledge on Desktops/Laptops
- Customer Centric approach
- Basic Business Etiquette
- Understanding of Incident Management processes - First level support for all the incidents
- Minimum 12 months of Experience
- Minimum one relevant certification such as A+ / Comp-TIA or any equivalent certification

Responsibilities:
-Monitor the Bin in which tickets are assigned to the engineer
- Provide support on the tickets assigned to the engineer
- Ensure tickets are assigned to correct team in case they have been wrongly assigned to EUSS team
- Update the ticket with resolution remarks and close the ticket on time
- For critical incidences, the required data such as Ping and Trace It, etc. response is taken from/ for process and given to service desk
- Support on desktop OS
- Support for mail client on the desktops
- Configuring the print servers and resolving printing problems of the users
- Virus and patch management control at the desktops and laptops
- Perform IMAC activities
- Install OS & office applications on the client
- Installation/de-installation of software packages on Nodes
- Installation of antivirus client in all desktops and laptops and configure the same for signature file updating
- Resolving basic network connectivity problems at the Endpoint end
- Setting up of Software standards for desktops installed - to ensure uniformity in operating systems, Office Automation products, Thirdparty software, standard desktop Applications, Anti-virus tools. Connectivity software Etc. in line with the standard image.
- Update desktops, laptops with latest updates, security patches etc.

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