IT Desktop Support

3 weeks ago

Cebu, Philippines Moder Solutions Inc Full time

About Us

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one off project to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who've been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We're a company based in the US with offices in India, and the Philippines.

Job Overview:

Responsibilities:

Provide solutions to user issues by identifying problems, researching answers, and helping to implement; Troubleshoot and repair break/fix issues.Respond to user requests and service issues in a timely and professional manner.Provide support via phone using remote support software as 2nd line of support.Create, monitor, update, and close tickets using the existing ticketing toolManage and administer Enterprise devices via approved tools (Microsoft Endpoint Manager/MECM).Create/maintain Operating System images & automated deployment methodology (Windows Autopilot).Create automated software and solutions packages for deployment to Enterprise devices.Manage and oversee monthly Windows Security Patch deployment.Manage and oversee mass software update/deployment efforts to Enterprise devices.Generate and manage various reports as requested.Virtual Desktop deployment and administration.Perform routine environmental assessment exercises and ensure the continued enhancement/modernization of the end user computing environment.Participate in Major Incident response activities; ensure timely remediation of outage(s), perform root cause analysis, and develop/implement long-term solution to mitigate future risk.Research complex technical problems and identify, implement, and communicate technical fixes.Function as a resource for projects, including new hardware/software solution introduction, Windows/Office365 upgrades, and other technology advancement initiatives.Partner with other I.T. departments as necessary in support of a cohesive computing environment.Function as technical escalation point for large scale or aging end-user problems.Functions as a third line of support after all tiered resources have been exhausted.Write, edit and maintain Policies & Procedures documentation. Skills and Qualifications 5+ years of experience in end user device engineering.5+ years of experience with device/System Center Management toolsKnowledge on Windows 10, 11 operating system with build updatesMore understanding on O365, installation and deploymentBasic understanding on MDMKnowledge on Active Directory, DHCPMore understanding on security patches, windows updates, AntivirusBasic understanding on Network printerBasic knowledge on Citrix receiver, VPN, RDP client, AWS Workspace,Basic knowledge on group policiesMore understanding on Software & Hardware installation, Troubleshooting.Knowledge on Incident and Service requestKnowledge on SLA, Escalation matrixGood communication and written skillsBenefitsPaid TrainingCompetitive Base PayMiscellaneous AllowancePaid Time OffPaid HolidaysHMO BenefitsEmployee Referral BonusExcellent Growth and Advancement OpportunitiesWork onsite in Mandaue City, Cebu Visit or WALK-IN in our office located on the 2nd floor, JDN Square, P. Remedio St, Mandaue City, Cebu

We are on NIGHT RECRUITMENT from 4:30pm to 9:00pm Mondays thru Fridays

Landmark: Pine Tree along A.S. Fortuna

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

Free parkingHealth insuranceLife insuranceOn-site parkingPaid training Schedule: 8 hour shiftMonday to FridayNight shiftOvertimeWeekends Supplemental pay types: 13th month salaryOvertime pay Experience: workforce: 2 years (Preferred)

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