IT Desktop Support

2 weeks ago


Cebu City, Central Visayas, Philippines BPO Seats Full time
L- IT Desktop Support

Scope of Work:

  • The IT Desktop Support staff reports to the IT Workforce Manager.
  • Manages and provides hardware and software maintenance.
  • Interfaces with the internal and external clients of
  • Provides technical services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources of BPOSEATS.

Tasks and Responsibilities:

Hardware:

  • Maintain BPOSEATS computer systems, equipment and peripherals, as requested.
  • Assist internal and external clients of BPOSEATS.
  • Assist with, provide technical support, troubleshooting resolution and updating/upgrading of computer hardware, server, security and surveillance systems.
  • Assist other IT personnel in the site offices when required.

Software:

  • Provide troubleshooting resolution and updating/upgrading of software.
  • Set up PC system user accounts, when requested by internal and external clients.

Network Management:

  • Check the ISP and network system on a daily basis and provide initial troubleshooting when the need arises.
  • Carry out routine network maintenance tasks

Administration:

  • Liaise with suppliers for the supply of IT equipment, tools and repair of equipment / devices under warranty contract.
  • Monitor inventory of IT items, PC systems, equipment and peripherals.
  • Other tasks or projects assigned by the BPOSEATS Management.

Qualifications:

  • Bachelor's Degree in Computer Engineering, Information Technology,
Computer Science and related courses.

  • Atleast 3 years' experience as IT Desktop Support
  • Must have a working understanding of networks, software and hardware.
  • Must be able to work with different levels of the organization and must understand structure.
  • Knowledgeable in Operating System configuration

Salary Range:
Php 16, Php 18,000.00
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