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Pasig City, Philippines AtomIT Business Solutions Corp Full time

1. Provide first level support via call, chat, email or direct contact and convey resolutions to customer 2. Assumes ownership of the tickets assigned to him/her.3. Gather, Analyze, information about user’s issue and determines the fastest way to resolve the problem4. Utilize excellent customer service skills and exceed customers’ expectations 5. Prepare and submit periodic reports 6. Handles technical and hardware support ie. Desktop, laptop, printer etc. 7. Adheres to established framework for Service Management