Operations Manager/Supervisor

2 days ago

Rizal, Philippines Psychapps Consultancy Full time

The Duty Manager is responsible for overseeing the day-to-day operations of the resort, ensuring seamless guest experiences, smooth coordination between departments, and prompt resolution of issues. This role requires leadership, hospitality expertise, and a proactive approach to ensure the highest standards of service and safety are maintained at all times.

  • Oversee daily resort operations during assigned shifts, ensuring all departments (front office, housekeeping, F&B, recreation, security, and maintenance) are functioning efficiently.
  • Act as the primary point of contact for guest concerns, feedback, and urgent issues, ensuring timely and professional resolution.
  • Conduct regular inspections of the property (villas, facilities, events spaces, etc.) to maintain quality, cleanliness, safety, and readiness.
  • Coordinate with the events team to ensure successful execution of weddings, parties, and corporate functions.
  • Supervise front office staff and ensure smooth check-in/check-out procedures.
  • Handle incidents, emergencies, or complaints promptly and report to management as necessary.
  • Monitor guest satisfaction and proactively find ways to improve the customer experience.
  • Manage staff scheduling and on-ground delegation when Operations Manager is not available.
  • Prepare end-of-shift reports summarizing guest concerns, incidents, occupancy, and departmental coordination.
  • Bachelor's degree in Hospitality Management, Tourism, Business, or a related field.
  • At least 2 years of supervisory experience in a resort, hotel, or leisure facility.
  • Strong leadership and interpersonal skills.
  • Excellent communication and conflict-resolution abilities.
  • Must be flexible with work hours, including weekends, holidays, and shifting schedules.
  • Ability to work under pressure in a fast-paced, guest-focused environment.
  • Familiarity with POS systems and property management systems (PMS) is a plus.
  • Preferably a resident of or willing to relocate to San Mateo, Rizal or nearby areas.
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