
Transformation and Operational Excellence Consultant
2 weeks ago
Transformation and Operational Excellence Consultant
Manulife, Quezon City, National Capital Region, Philippines
OverviewWe are looking for a strategic and tech-savvy Transformation and Operational Excellence Consultant with a strong background in emerging technologies to support our journey toward a more agile, data-driven, digital, and customer-centric insurance organization. This role focuses on identifying and implementing innovative solutions that streamline operations, enhance customer experience, and future-proof our business in a rapidly evolving insurance landscape.
Responsibilities- Operational Excellence in Insurance: Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
- Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
- Develop and track KPIs to measure operational performance and transformation impact.
- Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
- Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
- Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
- Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
- Build dashboards and visualizations to support data-driven decision-making across departments.
- Support change initiatives to ensure smooth adoption of new technologies and processes.
- Facilitate workshops to identify improvement opportunities and align stakeholders.
- Help build transformation capabilities across the organization.
- Bachelor\'s degree in Business, Information Systems, or related field
- 3–5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
- Strong understanding of insurance operations and regulatory environment.
- Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
- Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
- Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.
- Experience with insurance processes and platforms
- Experience in agile project delivery and digital solution deployment.
- Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
- Familiarity with Power Platform suite of tools (Power BI, Canvas Apps, Power Automate)
- Understanding of regulatory compliance and data privacy in insurance.
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
- Mid-Senior level
- Full-time
- Business Development
- Industries
- Insurance
We are not posting external job listings in this refined description.
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Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per yearWe are looking for a strategic and tech-savvyTransformation and Operational Excellence Consultantwith a strong background in emerging technologies to support our journey toward a more agile, data-driven, digital, and customer-centric insurance organization. This role will focus on identifying and implementing innovative solutions that streamline operations,...
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Quezon City, Philippines Manulife Financial Full timeOverview We are looking for a strategic and tech-savvy Transformation and Operational Excellence Consultant with a strong background in emerging technologies to support our journey toward a more agile, data-driven, digital, and customer-centric insurance organization. This role focuses on identifying and implementing innovative solutions that streamline...
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