Finance Transformation

4 days ago

Quezon City, Philippines Manulife Full time

Finance Transformation & Operational Excellence Sr. Consultant

Manulife, Quezon City, National Capital Region, Philippines

Overview

We’re looking for a Finance Transformation & Operational Excellence Sr. Consultant to join our Operational Excellence team at MBPS. The role is responsible for providing performance evaluation assessments for consultants within the assigned squad related to their demonstration of technical knowledge and application of technical skills during project delivery.

Key Roles & Responsibilities
  • Own and drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s).
  • Ensure all projects and services delivered by the squad are of high quality, deliver the expected benefits/impact, and are delivered on time and within budget.
  • Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
  • Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
  • Provide tactical direction & guidance to the project delivery team.
Stakeholder Management
  • Alignment with function and project stakeholders to ensure ongoing initiatives are prioritized and aligned based on the agreed project milestones and steering committee decisions.
  • Build strong relationships with offshore business partners.
  • Collaborate with other GBS support functions to deliver successful business transformation initiatives.
  • Negotiate and manage conflicts within the project team through transparent and authentic conversations to address project issues.
Operational Excellence Champion
  • Cultivate a continuous improvement culture and critical thinking by leading OE Forums with offshore Business Partners, participating in the GBS Operational Excellence Community of Practice, and sharing best practices and tools.
  • Implement and roll out Operational Excellence and Agile training plans, standards and procedures.
  • Develop and facilitate management trainings and awareness sessions on OE concepts, frameworks, and tools.
  • Conduct Lean Six Sigma workshops and provide mentorship to operations leaders and/or process experts.
  • Coach leaders in running mature operations.
Minimum Hiring Requirements – Experience
  • At least 6 to 7 years of management experience leading process and performance improvement projects in finance & accounting, investments, actuarial, or retirement operations.
  • At least 3 years of project management experience.
Nice To Have
  • Management consulting experience.
  • Experience leading large, cross-functional, organization-wide, multi-site transformation initiatives.
  • Familiarity with commonly used BPO tools and systems (e.g., Nice, Verint, IEX, ACD, CRM, Knowledgebase, Power BI).
  • Experience working with stakeholders across different geos (North America, Canada, Asia).
  • Builds and leverages a network of OE professionals to stay updated on best practices; experience with Lean, Six Sigma or Agile is preferred.
Working Arrangement

Hybrid

About Manulife

Manulife is an Equal Opportunity Employer. We embrace diversity and foster an inclusive work environment. A Human Resources representative can assist with reasonable accommodations during the application process. To request accommodations, contact

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