Team Leader

3 days ago

Taguig, Philippines Welsend Global Services Full time

Overview

As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers exceptional service, achieves performance targets, and maintains a positive and motivated work environment. This role requiresChinese (Mandarin) and English bilingual proficiency to effectively support both team members and clients.

Responsibilities
  • Performance Coaching:
  • Monitor agent performance metrics, provide regular feedback, and conduct performance evaluations.
  • Identify areas for improvement and provide coaching and support to help agents reach their full potential.
  • Recognize and celebrate achievements to maintain high team morale.
  • Leadership & Support:
  • Foster a collaborative and supportive team environment.
  • Address any agent concerns or conflicts in a professional and timely manner.
  • Handle escalated customer issues or complaints with empathy and professionalism.
  • Process Optimization:
  • Identify opportunities to enhance efficiency and service quality within the team.
  • Collaborate with training to ensure agents receive necessary ongoing development.
  • Stay informed about client updates and share knowledge with the team.
  • Communication & Reporting:
  • Prepare and share performance reports with management.
  • Maintain open communication channels with agents and address their questions or concerns.
  • Liaise with clients to ensure their expectations are met and feedback is addressed.
Qualifications
  • Proven experience in a customer service or BPO leadership role.
  • Fluency in both Mandarin Chinese and English (spoken and written) is required.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Experience in the restaurant industry or order taking is preferred.
  • Passion for coaching and developing others.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
Work Arrangement
  • Shifting schedule
  • Full time position, Night Shift with flexible scheduling to accommodate US time zones.
  • On-site, McKinley Hill Taguig
  • Can Start ASAP
#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    OverviewOfficial role title: Team Leader - Loan SupportThe Team Leader - Loan Support is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process and involves guiding and...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    Close Inclusive Collection Job Postings Notification"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."Grand Hyatt Grand Hyatt Manila PH - 0 - ManilaGuest Service OperationsEntry Level ManagerFull-timeLocalSummaryGrand Hyatt Manila...

  • Team Leader

    3 weeks ago

    Taguig, National Capital Region, Philippines Movate Technologies Services Limited Full time

    QualificationsBetween 1 – 3 years experience in technical service desk environment as Team LeaderHands-on experience with Windows/Linux/Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote...

  • Team Leader

    3 days ago

    Taguig, Philippines General Motors Full time

    Overview Join to apply for the Team Leader role at General Motors . Get AI-powered advice on this job and more exclusive features. Sponsorship and Work Arrangement Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN...

  • IT Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱900,000 - ₱1,200,000 per year

    Embrace the innovation with iOPEX technologies. Join us nowWe are hiring for an awesome IT Team Leader for our # team.Job overview As an IT Team Leader, you will play a pivotal role in leading and coordinating a team of IT professionals to ensure the smooth and efficient delivery of IT services and solutions to our diverse client base.What you'll be...

  • Production Team Leader

    3 days ago

    Taguig, Philippines Regent Foods Corporation Full time

    Overview We are seeking an experienced and motivatedLine Leader to join our dynamic food production team at Regent Foods Corporation. As a Team Leader, you will oversee the assembly and processing of our high-quality food products at our state-of-the-art facility in Taguig City, Metro Manila. This is a full-time position that offers excellent...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Probe CX Full time $104,000 - $130,878 per year

    Job Summary:The Team Leader is responsible for managing and supporting a team of technical support representatives handling telco-related services. The role ensures that performance metrics, quality standards, and customer satisfaction targets are met, while providing coaching, mentoring, and technical guidance to the team.Key Responsibilities:Lead, coach,...

  • Operations Team Leader

    4 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Team Leader – OperationsDepartment: Shared ServicesOR***Shared Services Team LeaderWhat this job involves:Standing at the forefront of team delivery.As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll...

  • Team Leader

    19 hours ago

    Taguig, Philippines Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...