Team Leader

3 weeks ago

Taguig, Philippines Welsend Global Services Full time

Overview

As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers exceptional service, achieves performance targets, and maintains a positive and motivated work environment. This role requiresChinese (Mandarin) and English bilingual proficiency to effectively support both team members and clients.

Responsibilities
  • Performance Coaching:
  • Monitor agent performance metrics, provide regular feedback, and conduct performance evaluations.
  • Identify areas for improvement and provide coaching and support to help agents reach their full potential.
  • Recognize and celebrate achievements to maintain high team morale.
  • Leadership & Support:
  • Foster a collaborative and supportive team environment.
  • Address any agent concerns or conflicts in a professional and timely manner.
  • Handle escalated customer issues or complaints with empathy and professionalism.
  • Process Optimization:
  • Identify opportunities to enhance efficiency and service quality within the team.
  • Collaborate with training to ensure agents receive necessary ongoing development.
  • Stay informed about client updates and share knowledge with the team.
  • Communication & Reporting:
  • Prepare and share performance reports with management.
  • Maintain open communication channels with agents and address their questions or concerns.
  • Liaise with clients to ensure their expectations are met and feedback is addressed.
Qualifications
  • Proven experience in a customer service or BPO leadership role.
  • Fluency in both Mandarin Chinese and English (spoken and written) is required.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Experience in the restaurant industry or order taking is preferred.
  • Passion for coaching and developing others.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
Work Arrangement
  • Shifting schedule
  • Full time position, Night Shift with flexible scheduling to accommodate US time zones.
  • On-site, McKinley Hill Taguig
  • Can Start ASAP
#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Van Der Kroft BV Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Team Leader We are seeking a dynamic and experienced Team Leader to guide and inspire our team towards achieving exceptional results. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of managing teams effectively while driving productivity and fostering a positive work...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱1,500,000 - ₱2,500,000 per year

    Official role title: Team Leader - Loan Support About the RoleThe Team Leader - Loan Supportis responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met.This role requires a strong background in theAustralian mortgage processand involves guiding...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time $60,000 - $80,000 per year

    Purpose of the Role:The Team Leader – Record to Report is accountable for the Delivery of the in-scope processes in line with the Service Partnership Framework, for the assigned specialism(s) – Cash & Bank, Payroll Accounting, Month-End Close and Reconciliations etc. Working with the Service Delivery Manager, Continuous Improvement team, Global Process...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines ALLSECTECH MANILA, INC Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader (Healthcare Account) at ALLDIGITECH MANILA, INC, you will play a vital role in leading and motivating a team of customer service representatives to deliver exceptional service to our valued healthcare clients.This full-time position is based in Taguig City Metro Manila and offers opportunities for career advancement within...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time $80,000 - $120,000 per year

    The Team Leader – Purchase To Pay is accountable for the Delivery of the in-scope processes in line with the Service Partnership Framework, for the assigned specialism(s) – Supplier Master Data, Invoice Processing, Travel & Expenses Processing, Payments & Cash Application, and Reconciliation & Reporting. Working with the Service Delivery Manager,...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines TaskBridge Hub Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Team Leader- Back OfficeAccount: FinancialWork Setup: 100% Onsite (McKinley, Taguig)Shift: Night ShiftSalary Budget: PHP 85,000 (plus 1-month basic salary joining bonus)Qualifications:Minimum of 2 years of experience supporting clients/accounts in wealth management, insurance, or financial services.At least 2 years of experience in a supervisory...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Team Leader

    3 weeks ago

    Taguig, Philippines General Motors Full time

    Overview Join to apply for the Team Leader role at General Motors . Get AI-powered advice on this job and more exclusive features. Sponsorship and Work Arrangement Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN...

  • IT Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱900,000 - ₱1,200,000 per year

    Embrace the innovation with iOPEX technologies. Join us nowWe are hiring for an awesome IT Team Leader for our # team.Job overview As an IT Team Leader, you will play a pivotal role in leading and coordinating a team of IT professionals to ensure the smooth and efficient delivery of IT services and solutions to our diverse client base.What you'll be...

  • Team Leader

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Team Leader (RCM Healthcare)Location McKinley TaguigSchedule: Night ShiftSetup: OnsiteEmployment: Fulltime / Regular Job DescriptionResponsible for managing and supervising a team of RCM associates handling end-to-end revenue cycle processes, such as patient billing, claims submission, payment posting, denial management, and accounts receivable...