Accounts Receivable Specialist

3 weeks ago


Muntinlupa, Philippines eClerx Full time

Overview

Accounts Receivable Specialist at eClerx , Muntinlupa City, National Capital Region, Philippines.

Essential Functions and Responsibilities:

  • Analyze and apply bank receipts to the AR ledger in a timely and accurate manner, ensuring clean reconciliations and visibility across systems.
  • Own collections for past-due invoices and disputes, proactively identifying patterns and aging trends that may indicate underlying issues.
  • Investigate chargebacks and deductions, triangulating data from customer portals, internal systems, and backup documentation to validate and resolve disputes efficiently.
  • Communicate cross-functionally to understand operational drivers behind payment issues and recommend corrective actions to business partners.
  • Perform root cause analysis on recurring disputes or delays; escalate process issues, flag anomalies, and suggest workflow improvements.
  • Compile documentation for invalid deductions and build evidence-based claims to recover outstanding amounts.
  • Monitor aging schedules and ensure no unresolved deductions exceed 120 days, using prioritization tools and automated alerts where applicable.
  • Assist in preparing and using data-driven reports and dashboards, using tools like Excel (Pivot Tables, VLOOKUPs), Power BI, and SharePoint to visualize trends and drive accountability.
  • Support continuous improvement by maintaining and enhancing SOPs for all major AR processes.
  • Contribute to a collaborative and performance-driven team culture in alignment with the company's values.
  • Willingness to support urgent needs on occasional evenings or weekends and to work night shift schedules (US hours) and during PH Holidays.
  • Must be able to work at Alabang, Muntinlupa when work in the office resumes.
Qualifications
  • Bachelor’s degree in accounting, Finance, or Business.
  • Minimum 1 year of experience in AR, collections, chargeback analysis, or deduction management — manufacturing industry experience preferred.
  • Critical thinker with a sharp eye for patterns, inconsistencies, and root causes in financial data.
  • Strong problem-solving skills and the ability to translate raw data into actionable insights.
  • Fluent in Excel (VLOOKUPs, pivot tables), Outlook, Word, Power BI, and SharePoint.
  • SAP experience preferred.
  • Strong communication skills (written and verbal) and an ability to work effectively with both internal teams and external partners.
  • Self-starter with a continuous improvement mindset, able to work independently and adapt in a dynamic environment.
  • Must be willing to work night shift schedules (US hours) and during PH Holidays.
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