BPO - Quality Analyst (Hybrid Setup)

Do new gadgets, toys, or games excite you? The thrill of unboxing a brand-new gadget, clicking every button, and seeing what it can do just hits different, doesn't it? If you want to bring that feeling to work, this role might just be for you.

Unity Communications is looking for a Quality Analyst. In this role, you will collaborate with cross-functional teams, design and execute test plans, and help identify and resolve issues. This position is ideal for individuals who are analytical, organized, and passionate about contributing to a culture of excellence.

Sounds exciting? Apply today

• Review and analyze system specifications prior to release to ensure products meet design standards
• Design test plans, scenarios, scripts, and procedures based on business requirements
• Develop use cases for functional testing from product requirements
• Perform functional testing on individual software changes and updates
• Develop, execute, and maintain regression tests for critical product components
• Evaluate product code against specifications
• Create detailed logs documenting testing phases and defects
• Report bugs and errors to engineering teams
• Assist in troubleshooting issues
• Handle software defects escalated from Level 2 support, isolate root causes, and update QA practices post-release
• Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle

• Bachelor's degree or equivalent education, training, and work-related experience
• At least a year of experience in manual software testing (zero experience is welcome)
• Familiarity with service-oriented architecture (SOA) technologies (preferred)
• Experience with software systems and agile teams (preferred)
• Understanding of development methodologies and testing types (e.g., functional, system integration, regression)
• Knowledge of behavior-driven development (BDD) and/or test-driven development (TDD) (preferred)
• Ability to translate user needs into business specifications
• Working knowledge of company operating systems, processes, and payroll administration systems
• Strong skills in investigating and resolving system errors and discrepancies
• Experience developing test plans and test cases through thorough requirements analysis
• Client-centric mindset
• Ability to manage multiple projects, meet deadlines, and work under constant time pressure
• Excellent written and verbal communication skills
• Strong planning, organizational skills, and attention to detail
• Ability to collaborate effectively with team members
• Flexibility to work hours necessary to meet role expectations
• Commitment to company guidelines, procedures, and workflow
• Willingness to embrace company culture centered on respect, communication, teamwork, client focus, continuous change, and learning

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.