Instructional Designer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, servicing some of the world’s largest brands by operating contact centers and back-office services from offshore, nearshore, and onshore locations globally, including Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Come for a career, stay for the fun

• Enjoy 14 months of pay*
• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

As an Instructional Designer , you will be responsible for the development, implementation, and evaluation of quality training programs aimed at enhancing the knowledge, skills, and behaviors of the company’s workforce. You will create, design, and develop training solutions that address and satisfy business and organizational needs while staying attuned to industry trends and end-user demands.

Training Needs Analysis

• Conduct needs assessments for internal and client training programs.
• Collaborate with the Learning & Development team, business units, and clients to identify course development needs.

Content Design and Development

• Write and prepare storyboards, test banks, and narration scripts.
• Design and develop interactive elements for lessons.
• Administer a learning management system and online workspace.
• Establish timelines for development projects and ensure timely completion.
• Review final products for quality and adherence to standards.
• Research topics and develop web-based course content in collaboration with subject matter experts.

Program Implementation & Evaluation

• Conduct pilot runs of modules and calibrate trainers through train-the-trainer sessions.
• Work with teams to incorporate best practices into the curriculum.
• Maintain and update training course templates and conduct training evaluations.
• Ensure compliance with information security and data privacy policies.

• Experience in Training Needs Analysis, Content Design, and Development.
• Program Implementation and Evaluation expertise.
• Proficiency in MS Office and strong verbal/written English skills.
• Ability to write instructional materials and scripts.
• Tech-savvy with experience in various authoring and editing software.
• Experience in adapting learning practices in a contact center environment.
• Familiarity with training facilitation and the BPO industry.
• Knowledge of Articulate 360 and Learning Management Systems.

Qualifications & Education:

• Experience in facilitating blended learning modules.
• College graduate with at least 1 year of instructional design experience.

• Collaboration : Brilliant jerks can be brilliant elsewhere.
• Impact : Do, get it done, create impact.
• Passion : Be positive, bring passion and energy.
• Transparency : A transparent team can help each other.

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life