Operations Manager

3 hours ago

Barcelona, Philippines ConnectOS Full time

Overview

Operations Manager - Payments (AU FinTech - Crypto, WFH)

What we are looking for
  • 10+ years of experience working in operations in an environment that handles large volumes of transactions such as banking, payments, fintech, crypto or e-commerce.
  • At the very least an interest in cryptocurrency and blockchain, very beneficial if you have worked in this sector.
  • Beneficial if you have worked in a 24/7 operational environment previously.
  • Proficient in investigating and resolving payment and other operational issues.
  • Strong analytical skills with the ability to analyse data and identify insights.
  • Capable of designing business rules and logic that will optimise operational performance.
  • Strong communication skills, specifically in the context of informing management of business performance and training support teams.
What will you do
  • Transaction management - monitoring transactions in real-time to identify failed transactions and troubleshooting solutions.
  • Escalation management - reviewing escalations from level one support agents to resolve transaction failures.
  • System optimisation: re-design of transaction routing logic and workflows as well as re-configuration of systems to optimise transaction performance.
  • Projects - participate in projects related to fiat payments and cryptocurrency transactions.
  • Education and training - producing process documentation and using this to train level one support on how to handle transaction failures.
  • Stakeholder communication - updating stakeholders on current transaction performance, issues and opportunities.
Benefits
  • WFH
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities
Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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