Norwegian Call Center Agent

Norwegian Call Center Agent jobs in Manila

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments. May be informal team leader.

Qualifications: College degree and minimum 3 years experience in the functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete tasks.

Job Location

Makati, National Capital Region

Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Responsibilities include handling phone/live chat and email support, understanding queries, accessing Knowledgebase, coordinating with Operations or KYC teams, escalating tickets when needed, and attending coaching sessions.

Qualifications: Customer Service in BPO with at least 6 months experience; strong English; ability to multi-task; fast-paced environment; basic computer skills with typing speed of 40 WPM; Filipino resident.

Work location: Ayala Ave., Makati City, Philippines

SetSchedule – Customer Success Consultant

Remote-based (Full-time) with salary around $7/hr; benefits include health insurance, training, and WFH options.

Responsibilities include supervising User Experience Team, resolving customer complaints, providing superior user experience, and scheduling.

Qualifications: At least 5 years experience as Tech support Team Lead/Supervisor/Manager; strong communication; proficiency with Google Docs/Sheets/Meets/Slack/Time Doctor, etc. Must meet workstation requirements listed.

Who we are: SetSchedule – a real estate tech company. Schedule: 8-hour shift; Location: Makati City (onsite relocation required).

Customer Support Representative (Amazon) 25 to 40k

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

:

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on the first call
• Communicate with customers clearly

:

• At least 2 years in college with 3 years BPO experience; e-commerce experience preferred
• Attention to detail, organized, team player, strong English communication
• Computer proficiency, intermediate Excel
• Amenable to night shift in Makati

Salary: Php 25,000 to Php 40,000 per month

Schedule: Night shift

Application Question: Experience: Customer service — 3 years (preferred)

Note: This posting contains multiple roles and locations; verify requirements with the employer.

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