Hiring Call Center Agent

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Posted today

Call Center Agent (Undergraduates Welcome)

We are hiring for a Call Center Agent role. This position is open to high school graduates, undergraduates, and college graduates depending on the listing. The successful candidate will provide customer service support via calls and handle inquiries, issues, and related tasks according to established procedures.

What you'll do
  • Handle inbound and/or outbound calls in a professional and courteous manner
  • Respond to customer inquiries, address concerns, and provide solutions in a timely manner
  • Document customer interactions and maintain accurate records
  • Identify and escalate complex issues to the appropriate team or supervisor
  • Follow established call scripts and procedures to ensure consistent service
  • Participate in training to continuously improve skills and knowledge
  • Maintain a positive, customer-centric attitude at all times
What we expect from you
  • Good verbal and written communication skills in English (and/or Filipino, depending on the role)
  • Ability to multitask and adapt in a fast-paced support environment
  • Willingness to learn and grow within the organization
  • Reliability and a customer-focused mindset
  • Basic computer and internet navigation skills
What we offer

Competitive compensation and benefits, opportunities for career development, and a supportive work environment. Some listings may include flexible or onsite options and training from day one.

Note: This description reflects multiple similar Call Center Agent postings in the listing and retains core responsibilities and requirements commonly found across them.

Privacy and Compliance

Privacy statements and policies as provided by the employer apply. By applying, you acknowledge understanding of the employer’s privacy policy where available.

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