Clinical Operations Support Coordinator

7 days ago


Pasig, Philippines TechNerds Solutions Full time

Join to apply for the Clinical Operations Support Coordinator role at TechNerds Solutions . We are looking for a Clinical Operations Support Coordinator to be part of our team. Highlights Competitive compensation and benefits package Continuous professional development and learning opportunities Regular engagement activities and events Main Responsibilities Participate in the development of operational and clinical workflow. Assist and educate hub staff on new implementations. Work in conjunction with Clinical Informaticist and Quality Partner to manage paperwork and activities necessary to establish remote access with external EHRs and assist with activation/deactivation of accounts, software upgrades, staff training, etc. Manage all equipment and connectivity testing, troubleshoot, and issue resolution. This includes filing IT tickets, following up on issues, education of other employees, working with individual site personnel, communicating with IT personnel, etc. Assist with implementation tasks and go‑live events. Assist with data analysis to determine quality improvement opportunities related to the key performance indicators of the service line. Assist with month‑end data compilation and processing. Coordinate with management of physician scheduling and communication. Assist in development and maintenance of policy and procedure to ensure compliant and efficient workflow. Coordinate and track scheduling of patient visits and on‑demand assessment to facilitate efficient workflow. Receive data and input information into various computer systems, databases, and spreadsheets as directed. Perform duties in an efficient, accurate and timely manner. Manage incoming phone calls from patients, clinical sites, or providers; demonstrating professionalism and excellent customer service. Complete video equipment checks per unit specific guidelines and troubleshoot as necessary. Perform generalized secretarial duties in an accurate and timely manner to include transferring, editing, copying, collating and distributing information as directed. Assist with supply ordering and equipment maintenance. Assist with internal and external customer service activities, including planning and coordinating events, facilitating communication with service line. Other duties as may be assigned. Requirements At least three (3) years of Healthcare BPO experience. Excellent customer service skills and technical skills preferred. Willingness to work on a shifting schedule. Willingness to work at Tower 1, Rockwell Business Center, Ortigas (beside Medical City). #J-18808-Ljbffr



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