Title: Team Lead – Human Resources Shared Services- US Benefits
4 days ago
Team Lead – Human Resources Shared Services - US Benefits We are seeking an experienced and dynamic Team Lead for Human Resources Shared Services- US Benefits to oversee and manage the day-to-day operations of our HR Shared Services team. This role requires a hands‑on leader who can provide strategic direction while ensuring the team delivers high‑quality HR support to employees of the client we serve. The Team Lead will play a crucial role in driving continuous improvement, fostering a positive team environment, and ensuring compliance with HR policies and processes. Key Responsibilities Lead, mentor, and motivate a team of HR Shared Services professionals to deliver exceptional customer service. Set clear goals and performance expectations, and provide regular feedback to ensure team success. Conduct regular one‑on‑one meetings and performance reviews, identifying opportunities for development and growth. Identify areas for process efficiency and quality improvements within HR Shared Services. Work with leadership to standardize and streamline HR processes within the project. Lead initiatives to enhance service delivery, reduce operational costs, and increase employee satisfaction. Oversee day‑to‑day operations of HR services, including employee inquiries, onboarding, benefits administration, payroll support, and other HR‑related functions in compliance with client policies and procedures. Ensure accurate and timely processing of HR transactions while maintaining a high level of confidentiality and compliance. Act as a point of escalation for complex employee issues and resolve them in a timely and effective manner. Work closely with Delivery Managers and other departments to ensure HR services align with business needs. Collaborate with cross‑functional teams to manage HR projects and initiatives. Provide feedback and insights to HR leadership on service delivery trends and team performance. Assist in creating Standard Operating Procedures (SOPs) to ensure maximum alignment of knowledge across all staff levels. Ensure all HR Shared Services activities are compliant with relevant laws, regulations, and organizational policies. Prepare and deliver regular reports on team performance, employee service metrics, and process improvements. Note: This job description outlines the general duties and responsibilities associated with this role and is not an exhaustive list of all the tasks that an employee may be required to perform. Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field. 5+ years of experience in Human Resources Shared Services HelpDesk, with at least 2 years in a supervisory or leadership role within HR Shared Services. Experience with HRIS systems, HR processes, and service delivery models. Experience in a large, complex, or global organization. Extensive experience with US HR Benefits. Skills & Competencies Strong leadership, coaching, and team management skills. Excellent communication and interpersonal abilities. Problem‑solving skills and the ability to manage conflict. Knowledge of employment laws, HR policies, and best practices. Strong organizational skills and attention to detail. Ability to handle sensitive and confidential information. HR certification (e.g., SHRM‑CP, PHR) is a plus. #J-18808-Ljbffr
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Taguig, National Capital Region, Philippines Tata Consultancy Services Full time $90,000 - $120,000 per yearJob Overview:We are seeking an experienced and dynamic Team Lead for Human Resources SharedServices- US Benefits) to oversee and manage the day-to-day operations of our HR Shared Servicesteam. This role requires a hands-on leader who can provide strategic direction whileensuring the team delivers high-quality HR support to employees of the client we serve....
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