IT Business System Analyst

Total Number of Openings1Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.Chevron supports its operations in the Philippines and worldwide through two subsidiaries: Chevron Philippines Incorporated (CPI), which manages downstream operations and markets Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services organization. Established in 1998, CHI provides business support services in finance and accounting, information technology, supply chain management, human resources, customer service and marketing. It serves Chevron affiliates around the world and has grown to be one of the leading global business services organizations in the Philippines. The company has received various recognition as one of the country’s top employers and as a champion of diversity and inclusion in the workplace.At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.**About the Role**We have an exciting opportunity for an **IT Business System Analyst - Customer and Commercial**. This role will be based in 6750 Building, Makati City.**Responsibilities include, but are not limited to, the following:*** Elicits business requirements and translates business needs into fit-for-purpose actionable plans* Deploys, configures, and supports business applications* Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance* Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance* Develops deep domain knowledge by understanding business processes* Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus* Proactive communication and quick response to production issues and project work. Strong customer focus* Identify areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues* Develops and maintains support documentation* Maintains IP Compliance on systems and software as appropriate**About You**We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.**Knowledge, Skills, and Experience:*** Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields* At least 5+ years’ experience with technical and/or business knowledge in 2 or more areas e.g., business analysis, production support with good overarching understanding on retail marketing and store systems, card systems, payment systems, mobile app, testing and integration* Critical thinking skills for framing, analysis, and synthesis of complex issues* Ability to tailor business processes to adapt to application functionality and processes* Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers* Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org* Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting* Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies* Highly motivated and self-starter* Working knowledge and familiarity with scripting in DevOps environments, specifically with creating test scripts, deployment automation and configuration management using tools and technologies like PowerShell, BASH, Ansible* Amenable to occasional travels to different Asia Pacific countries**Preferred Skills:*** Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table.* Working knowledge of IRM technical controls is an advantage.* Knowledge of programming tools like Python, C#, JavaScript* Knowledge of cloud services (e.g., Microsoft Azure, AWS) and cloud-based architecture.*Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ( At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.**Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.***Benefits*** Competitive salary* Allowances, medical and optical reimbursements* Health care coverage for you and your eligible dependents* Robust employee centred programs for health and wellnes* Time-off to promote healthy work-life balance or to care for your family* Annual corporate incentive bonus when the company meets established goals* Recognition & awards program* Long-term savings plan* Life insurance* Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups* Hybrid work model - work remotely from home several days a weekAt Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.**Connect with us:**Chevron participates in E-Verify in certain locations as required by law.
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