Customer Transformation Director

Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. This role serves as the senior advisor on customer strategy, bridging business needs with Globe's solutions across digital and legacy platforms. The Director ensures end-to-end delivery of advisory engagements, manages a lean team of strategists, and translates insights into transformation roadmaps, thereby supporting enterprise revenue growth and client retention. reviewing goals, objectives, and the progress of the organization.

• Strategy Planning: Leads the scoping and design of transformation engagements tailored to enterprise client contexts. Conducts executive workshops and discovery sessions to diagnose customer pain points. Translates insights into actionable strategies and initiatives aligned with Globe’s capabilities.
• Strategy Advisory: Leads the creation of customer journey maps and engagement blueprints for clients undergoing change. Advises on new operating models and value propositions across the customer lifecycle. Provides ad hoc studies and executive presentations to support enterprise client decisions.
• Strategy Execution: Oversees the execution and delivery of strategic engagements across sectors. Coordinates with internal sales, product, and delivery teams to ensure client alignment. Embeds mechanisms for knowledge transfer, implementation planning, and client handoff.
• Governance: Ensures that client engagements meet strategic quality, delivery milestones, and reporting requirements. Leads internal governance forums to align on engagement performance and learnings.

• 7-10 years in top-tier management consulting, enterprise strategy, or CX transformation advisory.
• Proven track record engaging C-level clients and leading consulting-style engagements.
• Strong ability to manage executive clients and cross-functional teams.
• Proven success in delivering strategic advisory engagements.
• Commercial acumen and exposure to digital solutions or B2B offerings.
• Bachelor’s degree in Business, Strategy or related fields.
• Master’s degree in Business Administration, Innovation, or Strategy (preferred).

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers\' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose: In everything we do, we treat people right to create a Globe of Good. Vision: We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.