Fleet Services Administration Support

4 weeks ago

Cebu City, Philippines Cloudstaff Full time

Fleet Services Administration Support We are currently looking for a Fleet Services Administration Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro, introduce yourself to us so we can meet you virtually, and attach this together with your updated CV to become a priority applicant. Work Arrangement: Work From Home. Location: Any CS Branch - Angeles (Pampanga). Schedule: Morning Shift. Key Responsibilities Monitor and respond to the shared inbox, managing queries related to invoices, reimbursements, and general enquiries. Update employer and customer details in internal systems as needed. Perform invoice reconciliations and manage communications around overdue invoices with employers. Process contract activations (56 per day). Action internal Slack requests to provide timely responses to internal stakeholders. Create new customer and account profiles in the system as required. Respond to inbound phone queries from customers and employers, providing accurate and professional support. Communication Skills Exceptional written and verbal communication skills. Confidence in handling phone queries and providing professional support. Experience in customer service or financial services (B2B) is highly desirable. Organizational and Prioritization Skills Proven ability to manage multiple tasks and prioritize effectively in a fast‑paced environment. Strong attention to detail, especially when updating systems and reconciling invoices. Technical Proficiency Familiarity with collaboration tools like Slack and email platforms. Experience using internal systems for updating customer and employer details. Basic understanding of invoicing and accounts administration processes. Customer Service Experience Previous experience in accounts administration or customer service roles. Demonstrated ability to handle inbound phone and email queries professionally. Problem‑Solving Skills Ability to address and resolve customer or employer queries efficiently. Experience managing overdue invoices and communicating with stakeholders. Adaptability Comfortable working in a dynamic environment with shifting priorities. Willingness to learn and adapt to new systems and processes. Preferred Qualifications Experience in the financial services industry or B2B environments. Familiarity with invoice reconciliation and contract activation processes. Knowledge of customer relationship management (CRM) systems. Non‑negotiable Skills & Requirements Excellent communication skills, both written and verbal, with confidence in handling phone queries. Ideally with exposure within the financial services industry or B2B. Proven ability to manage multiple tasks and prioritise effectively in a fast‑paced environment. Proficiency in using collaboration tools such as Slack and email. Previous experience in accounts administration or customer service, including direct communication with customers both on the phone and via email. Strong written and verbal communication, with confidence in handling phone and email queries. Task management: ability to manage multiple tasks and prioritize effectively. Technical proficiency: experience with collaboration tools like Slack and email. Customer service experience: proven experience in accounts administration or customer service, including direct communication with customers. #J-18808-Ljbffr

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