Store Sales Manager
3 weeks ago
Customer Service Agent – San Jose (1Aviation)
Department: Customer Service - San Jose
Employee Type: Probationary
Explore this opportunity as a Customer Service Agent at San Jose Airport and join our growing team at 1Aviation.
Attends to passenger needs and requirements based on company policies and procedures within the assigned area.
What You Will Do
- Ensure that 1Aviation's Vision, Mission, and Values are achieved.
- Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
- Perform tasks based on the training provided.
- Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
- Observe on-time opening and closing of counters/gates as required by the Carrier.
- Maintain cleanliness and orderliness of counters/gates at all times.
- Attend guest's inquiries and provide aid and solutions based on company policies and procedures.
- Handle flight disruption-related issues within authorized parameters and established standards.
- Escalate to station management issues/challenges beyond authority.
- Generate ancillary reports and ensure all irregularities are recorded.
- Prepare documents and endorse special handling guests to designated personnel.
- Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
- Remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
- Perform specific functions that may be assigned by the Immediate Superior.
Qualifications
- Must be a graduate of a 4-year course preferably in Hospitality Management/Tourism
- Preferably with work experience in a Customer Service environment
- Service Oriented
- Analytical Skills
Experience Range: 0 - 1 years
Customer Service Representative / BPOPosted 1 day ago
Job Description
As a Customer Service Representative, provide exceptional support by resolving issues, answering inquiries, and offering effective solutions via calls, emails, and messages.
Requirements
- At least Senior High School Graduate / High School Graduate (Old Curriculum)
- With or without experience are welcome to apply
- With Good to Excellent Communication Skills
Posted today
Job Description
JOB SUMMARY:
Oversees the productivity of the branch and manages its day-to-day operations such as increasing sales and profitability, the efficiency of branch employees, employing excellent customer service, securing branch inventories/stocks, and ensuring its accuracy and developing competencies of branch employees.
QUALIFICATIONS:
- Graduate of any Bachelor's Degree course; UNDERGRADUATES are encouraged to apply.
- With more than 5 years managerial experience in retail or food industry.
- CAN START ASAP
- Willing to be assigned in our San Jose, Nueva Ecija Branch.
BENEFITS OF THIS POSITION:
- Sick Leave and Vacation Leave (if unused, convertible to cash at the end of the year)
- Health Insurance
- Life Insurance
- Emergency loan
- Employee Product Discount
- Incentives and Commission
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