HRO Tech Services Direct

2 weeks ago

Manila, Philippines ADP Full time
HRO Tech Services Direct (ADPR) Operations Manager

ADP Manila, National Capital Region, Philippines

Overview

As an Operations Manager of Tech Services ADPR/Tier II in ADP HRO, you will be the strategic leader responsible for ensuring the highest level of client satisfaction, retention, and growth within a portfolio of key enterprise clients. You will oversee a team of Client Service Team Managers and serve as the senior point of escalation, advisor, and partner to clients leveraging ADPs comprehensive HRO solutions (e.g., payroll, benefits administration, HRIS, compliance, talent management). Your focus will be on driving value, optimizing service delivery, and fostering long-term strategic partnerships.

Responsibilities
  • Lead and develop a team of Client Service Team Managers to deliver high-quality service to enterprise clients.
  • Act as senior point of escalation, advisor, and partner to clients leveraging ADPs comprehensive HRO solutions (e.g., payroll, benefits administration, HRIS, compliance, talent management).
  • Drive value, optimize service delivery, and foster long-term strategic partnerships.
  • Focus on ensuring client satisfaction, retention, and growth within a portfolio of key enterprise clients.
  • Collaborate with internal teams to optimize service delivery and client success.
Qualifications
  • Bachelors degree in Business Administration, Human Resources, or related field (or its equal in Experience).
  • 10+ years of progressive experience in client services, account management, or service delivery leadership, preferably within HRO, HR Technology, BPO, or related professional services.
  • 3+ years of experience directly managing and developing client-facing teams.
  • Proven track record of successfully managing large, complex enterprise client relationships.
  • Deep understanding of HR processes, compliance (FLSA, FMLA, ACA, etc.), payroll, and benefits administration and Reporting is highly desirable.
  • Experience with ADP platforms (e.g., Workforce Now,) is a significant plus.
About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

#J-18808-Ljbffr

  • HRO Tech Services Direct

    2 days ago

    Manila, National Capital Region, Philippines ADP Full time ₱600,000 - ₱1,200,000 per year

    Please use the one on FileA little about ADP:We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a...

  • HRO Comprehensive Services CS Time Tech Solutions Consultant I

    2 weeks ago

    Manila, Philippines ADP Full time

    HRO Comprehensive Services CS Time Tech Solutions Consultant I ADP Manila, National Capital Region, Philippines Overview A Time and Attendance Consultant at ADP focuses on implementing and supporting ADP's Time and Attendance solutions for clients. This role involves configuring systems, providing training, and ensuring client satisfaction with ADP's...

  • HRO My Life Team Leader

    6 days ago

    Manila, Philippines ADP Full time

    Overview ADP Manila, National Capital Region, Philippines Join to apply for the HRO My Life Team Leader role at ADP ADP Manila, National Capital Region, Philippines Responsibilities Lead the daily activities of your team, providing leadership, guidance, and direction to team members to ensure work is completed on schedule with attention to quality...

  • Tech Sales Manager

    2 days ago

    Manila, National Capital Region, Philippines MakeSense Software Services (PH) Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Job descriptionAbout the role Role: Tech Sales Manager Experience Range: 5+ years in IT, specializing in MuleSoft AnyPoint Platform / Salesforce Sales Cloud, Service Cloud, Pre SalesLocation: Philippines, Remote roleJob Description:MakeSense is seeking an experienced Tech Sales Manager to join our team in Manila. As a Tech Sales Manager, you will play a...

  • Tech Lead

    2 days ago

    Manila, National Capital Region, Philippines JBW Managed Consulting and Services Full time ₱1,800,000 per year

    Qualifications:Tech Lead (Mobile) - Hybrid - 150k7+ years software development, 2+ years in leadership.Strong React Native, JavaScript/TypeScript, and mobile architecture experience.Skilled in mobile testing frameworks (Jest, Detox, Maestro) and CI/CD.Exposure to cloud (AWS, Azure, GCP) and strong Git expertise.Job Type: Full-timePay: Up to Php150,000.00 per...

  • Tech Virtual Fair

    4 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time

    Join to apply for the Metrobank Tech Virtual Fair role at MetrobankRecruitment Marketing & Sourcing | Hiring for MetrobankBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We...

  • Sr. Operations Manager

    2 weeks ago

    Manila, Philippines Compass Experience Labs LLC Full time

    Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to...

  • Direct Response Media Buyer

    3 weeks ago

    Manila, National Capital Region, Philippines Purely Optimal Inc. Full time

    OVERVIEWWe are scaling multiple fast-growth brands across supplements, telehealth, travel subscriptions, tech, and AI/automation and we're on the hunt for a world-class Direct Response Media Buyer who thrives on owning the entire customer acquisition funnel from ad click to conversion.This is not just a media buying role. You'll be the CRO, strategist, and...

  • Manual QA E-commerce specialist

    2 weeks ago

    Manila, Philippines Tech Firefly Full time

    Tech Firefly is teaming up with an American multinational tech company that specializes in Internet services and products. This is a great opportunity for motivated candidates to use their QA skills for one of the biggest companies in the world. Hiring Immediately Experience: 3 to 5 years only Skills Required: Bachelor’s degree (technical concentration...

  • Manual QA E-commerce specialist

    4 days ago

    Manila, National Capital Region, Philippines Tech Firefly Full time ₱900,000 - ₱1,200,000 per year

    Tech Firefly is teaming up with an American multinational tech company that specializes in Internet services and products. This is a great opportunity for motivated candidates to use their QA skills for one of the biggest companies in the world.Hiring ImmediatelyExperience: 3 to 5 years only RequirementsSkills Required:Bachelor's degree (technical...