HRO Comprehensive Services CS Time Tech Solutions Consultant I

2 weeks ago

Manila, Philippines ADP Full time

HRO Comprehensive Services CS Time Tech Solutions Consultant I

ADP Manila, National Capital Region, Philippines

Overview

A Time and Attendance Consultant at ADP focuses on implementing and supporting ADP's Time and Attendance solutions for clients. This role involves configuring systems, providing training, and ensuring client satisfaction with ADP's products. The consultant acts as a subject matter expert, analyzing client needs, guiding them towards optimal solutions, and maintaining strong client relationships.

Responsibilities
  • System Implementation: Configuring ADP's Time and Attendance systems (including Workforce Now and others) to meet specific client needs, including timeclock setups, time-off policies, and related features.
  • Client Training: Facilitating training sessions for clients on how to effectively use ADP's Time and Attendance solutions.
  • Troubleshooting and Support: Providing troubleshooting support to clients and internal partners on time-related configuration issues.
  • Subject Matter Expertise: Serving as a subject matter expert on ADP's Time and Attendance solutions, providing guidance on best practices and optimal system configurations.
  • Collaboration: Collaborating with internal teams (sales, customer service, etc.) to ensure seamless support for clients.
  • Issue Resolution: Identifying and resolving client issues, providing solutions and support to ensure client satisfaction and efficient use of ADP's products.
Qualifications
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain strong client relationships.
  • Experience with ADP Workforce Now and/or Essential/e-Time is often preferred.
  • Knowledge of time and attendance processes, including paid time off policies.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to adapt to a fast-paced, metrics-driven environment.
About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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