Customer Support Advisor CS UK
4 weeks ago
Entain Pasay, National Capital Region, Philippines Customer Support Advisor CS UK - Manila Entain is seeking a Customer Support Advisor to provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Job Description: The role purpose is to provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Key Responsibilities: Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies. Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality Be able to respond across all products, but become an expert in at least one area Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes Maintain open and transparent communication within the team Proactively escalate any issues that would affect the customer experience Provide first time resolution to customer contacts, taking into account the commercial value of each contact. Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers. Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives. Perform any other duties as assigned and required. Qualifications: Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field. Contact Centre and Customer Service Experience – an advantage Fluent in English – written and spoken to an excellent standard – a must A great attitude and desire to help our customers Reliable with a strong work ethic A flexible approach to work schedules and shift patterns Able to react to company needs A proactive and ‘can do’ approach Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task Can work independently and within a team Quality of service and going the extra mile is at the heart of your service approach Additional Information: Entain is the home of household names like Ladbrokes, Foxy and PartyPoker. We elevate lives with moments of excitement and are leading the industry in bold new directions. We’re committed to tackling inequalities and creating a diverse and inclusive business. We offer a competitive salary, regular bonus, healthcare support, great development opportunities, wellbeing support, and more. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. #J-18808-Ljbffr
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Customer Support Advisor
3 weeks ago
Pasay, Philippines Entain Full timeEntain Pasay, National Capital Region, Philippines Customer Support Advisor – UK APPLICATION FORM: Role Purpose To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Key...
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Customer Support Advisor
4 weeks ago
Pasay, Philippines Entain Full timeCustomer Support Advisor - Dutch Speaking Entain Pasay, National Capital Region, Philippines Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole...
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Customer Support Advisor
7 days ago
Pasay, National Capital Region, Philippines Entain Full time ₱40,000 - ₱60,000 per yearCompany DescriptionTo provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people...
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Pasay, National Capital Region, Philippines Workplace Full time ₱1,200,000 - ₱2,400,000 per yearAbout the CompanyA UK-based building services firm delivering complex Mechanical & Electrical (M&E) packages across commercial projects nationwide. Our team combines in-house design expertise with directly employed multi-skilled engineers to ensure seamless project delivery—from pre-construction and design assurance to installation, testing, and...
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Assistant Manager
2 days ago
Pasay, Philippines TASQ Staffing Solutions Full timeAbout the job Assistant Manager - Ops (MOA Pasay) | Onsite Work Setup: 100% onsite Shift Schedule: UK Timezone (3pm-12am/4pm-1am MNL) Requirements: 2 years TL/People management experience Domain expertise - any of Energy/Utilities- CS, Billing
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AU/UK Senior Accountant
1 week ago
Pasay, National Capital Region, Philippines MicroSourcing Full time ₱60,000 - ₱120,000 per yearDiscover your 100% YOU with MicroSourcingPosition:AU/UK Senior AccountantLocation:MOA, Two Ecom, Pasay PhilippinesWork setup & shift:Work From Home | DayshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...
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Placement Advisor
7 days ago
Pasay, National Capital Region, Philippines MaidProvider Full time ₱250,000 - ₱500,000 per yearRole SummaryThe Placement Advisor will serve as the first point of contact for clients, handling incoming inquiries with professionalism and care. This role is responsible for providing accurate information, assisting clients in understanding our services, and ensuring timely and effective follow-ups to convert inquiries into confirmed placements. The...
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Executive/Personal Assistant to CEOs
2 days ago
Pasay, Philippines Purolabs Full timeExecutive Assistant to Co-CEOs | Remote | Philippines-Based Working Hours: Monday-Friday, 9am-5pm UK GMT (minimum 4-hour overlap required) Contract Type: Independent contractor position About Purolabs Purolabs is a fast-growing DTC supplements brand with over 350,000 happy customers. We create clean, science-backed supplements that actually work. We’re a...
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Customer Service Supervisor
3 weeks ago
Pasay, Philippines SMDC Full timeSMDC Pasay, National Capital Region, Philippines JOB SUMMARY Responsible in the proper and timely handling of daily frontline transactions. DUTIES AND RESPONSIBILITIES Review and endorse created tickets with complete/required attachments to the processing unit. Handle escalated concern from CS Assistants. Coordinate with other concerned units in resolving...
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Assistant Manager
2 days ago
Pasay, Philippines TASQ Staffing Solutions Full timeAbout the job Assistant Manager - Quality Excellence (MOA Pasay) | Onsite Work Setup: 100% onsite | Shift Schedule: UK Timezone (3pm-12am/4pm-1am MNL) Start Date: ASAP Requirements: College Grad 2 years Quality Lead/People management experience Domain expertise - any of Energy/Utilities - CS, Billing Overview: Quality Assistant Manager oversees...
