In Team Quality Analyst | Paranaque

3 weeks ago

Manila, Philippines Ibex Full time

Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio account. Responsibilities Ability to use Call Recording Systems preferred Process Improvement knowledge/analytical skills preferred. Previous quality assessment experience preferred Knowledge of adult learning techniques, preferred Understanding of Inbound/Outbound operations is desired. Familiarity with fundamental feedback and coaching skills is desired. Coaching experience Prior knowledge of Program Strategy is strongly desired Qualifications Should have at least 6-months of tenure in the company or must be a regular employee. Strong interpersonal communication skills Effective oral and written communication skills Exception performance History in the area of Quality Performance on previous Problem solving abilities and independent decision making capabilities. Multitasking skills Has sense of urgency and responsibility Highly customer focused No quality issues No performance escalation No attendance issue #J-18808-Ljbffr

  • In Team Quality Analyst | Paranaque

    4 weeks ago

    , Metro Manila, Philippines ibex Full time

    Join to apply for the In Team Quality Analyst | Paranaque role at ibex Continue with Google Continue with Google Continue with Google Continue with Google The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer...

  • Quality Analyst | Paranaque

    4 weeks ago

    , Metro Manila, Philippines ibex Full time

    Apply for the Quality Analyst | Paranaque role at ibex . The QA Analyst will proactively identify performance opportunities across agent interactions by evaluating a random sample of customer contacts—sales, service, email, chat, fax, fulfillment and payments—to ensure compliance with client project standards and enhance customer experience, sales...

  • Quality Analyst

    1 week ago

    Manila, National Capital Region, Philippines iCrescendo INC. Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Quality Assurance (QA) AnalystDepartment: Technology / Product Development / QAAbout the RoleWe are looking for a meticulous and analytical Quality Assurance (QA) Analyst to join ourteam. The QA Analyst will be responsible for ensuring that software applications andsystems meet the highest standards of quality, usability, and reliability before...

  • Quality Analyst

    2 weeks ago

    Manila, Philippines Bill Gosling Outsourcing Full time

    Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

  • Quality Analyst

    4 weeks ago

    Manila, Philippines Smartly Full time

    Quality Analyst at Smartly Smartly is looking for a Quality Analyst to conduct functional and manual testing of creative ads across different browsers and platforms. The role involves collaborating with developers to optimize campaigns. Ideal candidates should have strong attention to detail, critical thinking, and adaptability in a fast‑paced environment....

  • Quality Analyst

    4 weeks ago

    Manila, Philippines Clutch Canada Full time

    Smartly is looking for a Quality Analyst to conduct functional and manual testing of creative ads across different browsers and platforms. The role involves collaborating with developers to optimize campaigns. Ideal candidates should have strong attention to detail, critical thinking, and adaptability in a fast-paced environment. As a Quality Analyst at...

  • Quality Analyst

    1 week ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱250,000 - ₱450,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Quality Analyst

    1 week ago

    Manila, National Capital Region, Philippines Smartly Full time ₱900,000 - ₱1,200,000 per year

    Smartly is looking for a Quality Analyst to conduct functional and manual testing of creative ads across different browsers and platforms. The role involves collaborating with developers to optimize campaigns. Ideal candidates should have strong attention to detail, critical thinking, and adaptability in a fast-paced environment.As a Quality Analyst at...

  • Quality Assurance Analyst

    2 days ago

    Manila, National Capital Region, Philippines Whitehall Consulting Full time

    Company DescriptionWhitehall Consulting, inspired by Whitehall in Westminster, London, aims to shape the Philippines by pursuing excellence in various industries. Offering core consulting services such as Accelerating Change, Lean Six Sigma, Program & Project Management, Change Management, Organization & Development, Leadership & Development, Creativity &...

  • Quality Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Gear Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryWe are looking for an experienced Quality Analyst to join our Australian Telco project team.This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.Its a great opportunity for candidates who want to grow toward coordination or service delivery...