Onboarding Specialist

Join to apply for the Onboarding Specialist role at AnsibleHealth . This range is provided by AnsibleHealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Company Overview Ansible Health unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting‑edge technology to deliver personalized, efficient care at scale. Our groundbreaking research, published in leading journals such as Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we are a Series‑A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you’re passionate about transforming healthcare through technology, join our diverse team in making a real impact. The Job at a Glance We are looking for a top‑tier Onboarding Specialist to become an integral part of our expanding team. This role is vital in delivering the best care possible to our patients, handling patient communications, and providing essential support to our clinical staff in their mission to offer exceptional care. Responsibilities Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions. Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, and provide prompt and accurate responses. Process and manage referrals, working toward efficient conversion within a 7‑10 day timeframe and managing multiple referral loops for a large patient panel. Perform comprehensive data entry including clinical survey scores, diagnostic tests, and remote monitoring data streams. Schedule and coordinate patient appointments while maintaining communication regarding their care schedule. Manage and process inbound and outbound medical records, ensuring proper documentation and organization. Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information. Attend clinical meetings, take detailed notes, and follow up on action items and project timelines. Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery. Resolve patient issues and complaints, identifying problems and finding appropriate solutions while maintaining professional communication. Achieve daily call quotas of 75‑100 interactions. Adhere to established performance metrics to qualify for incentive plans tied to performance. Qualifications & Competencies Bachelor's degree in a relevant field, such as Nursing, Physical Therapy, or other healthcare‑related fields. 2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and coordination. Solid grasp of the US healthcare system and its intricacies. Exceptional written and verbal English communication skills. Strong attention to detail, organizational skills, and ability to multitask in a fast‑paced environment. Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite). Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe. Typing speed of at least 60 words per minute. Reliable internet connection (at least 30 Mbps) and a quiet remote work environment. Ability to work in US time zones (EST) and comfortable with flexible hours. Open to weekend work schedule. Nice to Have Experience in the healthcare industry or with medical terminology. Proven track record in sales. Familiarity with remote patient monitoring systems. Knowledge of HIPAA regulations and healthcare privacy practices. Job Details Full‑time: 40 hours per week.Benefits: flexible PTO and HMO coverage.Location: Remote (offshore, willing to work Pacific/Eastern hours). Seniority Level Entry level. Employment Type Full‑time. Job Function Human Resources. Industries Hospitals and Health Care. Referrals increase your chances of interviewing at AnsibleHealth by 2x. #J-18808-Ljbffr