Team Leader

4 days ago

Quezon City, Philippines Afni, Inc. Full time

Overview

Team Leader - Insurance at Afni, Inc. located in Quezon City, National Capital Region, Philippines.

Position Purpose: The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.

Essential Functions and Responsibilities
  • Supervise and guide a team of claims representatives to meet performance targets
  • Monitor daily operations and ensure adherence to SLAs
  • Conduct regular coaching, feedback sessions, and performance reviews
  • Facilitate team meetings and resolve conflicts
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Prepare and present performance reports to management
  • Drive team engagement and foster a positive work environment
  • Ensure compliance with company policies and client requirements
  • Ensure accurate documentation and reporting
Requirements
  • Minimum Job Requirements:
  • Education: At least 2 years of college
  • Experience: Minimum 1 year in a supervisory or team lead role, preferably in P&C insurance
  • Skills: Strong leadership and interpersonal skills
  • Excellent verbal and written communication
  • Analytical thinking and problem-solving
  • Proficiency in MS Office and workflow management tools
  • Ability to manage time and prioritize tasks effectively

Note: This description retains the responsibilities and qualifications as provided without modifying the content.

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