Support Specialist
5 days ago
Job Summary
We are seeking a skilled Full Stack Developer with expertise in Angular, Java, and PL/SQL to provide Level 3 (L3) technical support. The ideal candidate will troubleshoot complex issues, ensure application stability, and collaborate with stakeholders to deliver high-quality solutions in a client-facing environment.
Key Responsibilities
- Provide L3 technical support for applications built on Angular and Java.
- Troubleshoot, debug, and resolve production issues in a timely manner.
- Collaborate with cross-functional teams to identify root causes and implement permanent fixes.
- Develop and maintain PL/SQL queries and stored procedures as part of issue resolution.
- Work closely with clients and stakeholders to ensure smooth business operations.
- Document issues, solutions, and knowledge base updates for future reference.
Must-Have Skills
- Strong hands-on experience with Angular (front-end).
- Proficiency in Java (back-end).
- Good knowledge of PL/SQL for database support.
- Minimum 5+ years of experience as a full stack developer or in a similar technical support role.
Good-to-Have Skills
- Effective communication and problem-solving skills.
- Experience in client-facing support engagements.
- Familiarity with ITIL or similar support frameworks.
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