Support Specialist

5 days ago

Manila, National Capital Region, Philippines Ampstek Full time ₱900,000 - ₱1,200,000 per year

Job Summary

We are seeking a skilled Full Stack Developer with expertise in Angular, Java, and PL/SQL to provide Level 3 (L3) technical support. The ideal candidate will troubleshoot complex issues, ensure application stability, and collaborate with stakeholders to deliver high-quality solutions in a client-facing environment.

Key Responsibilities

  • Provide L3 technical support for applications built on Angular and Java.
  • Troubleshoot, debug, and resolve production issues in a timely manner.
  • Collaborate with cross-functional teams to identify root causes and implement permanent fixes.
  • Develop and maintain PL/SQL queries and stored procedures as part of issue resolution.
  • Work closely with clients and stakeholders to ensure smooth business operations.
  • Document issues, solutions, and knowledge base updates for future reference.

Must-Have Skills

  • Strong hands-on experience with Angular (front-end).
  • Proficiency in Java (back-end).
  • Good knowledge of PL/SQL for database support.
  • Minimum 5+ years of experience as a full stack developer or in a similar technical support role.

Good-to-Have Skills

  • Effective communication and problem-solving skills.
  • Experience in client-facing support engagements.
  • Familiarity with ITIL or similar support frameworks.

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