Implementation Specialist

4 weeks ago

Dumaguete, Philippines StratifyIQ Full time

Overview

Role: Implementation Specialist at StratifyIQ

Location: Taguig, National Capital Region, Philippines (remote)

Base pay range: $7,200.00/yr - $9,600.00/yr

This role is responsible for overseeing the successful implementation of real estate technology platforms for new and returning clients. The ideal candidate will be tech-savvy, process-driven, and customer-focused, ensuring timely and seamless onboarding for clients in the real estate industry.

Responsibilities
  • Become a product implementation expert, staying up to date with platform updates and enhancements.
  • Manage project timelines, tracking key milestones and deliverables to ensure timely platform launches.
  • Conduct client calls to set expectations, review setup progress, and ensure proper configuration (including account settings, domain and email setup, and IDX paperwork).
  • Identify and resolve implementation challenges, proactively addressing delays and risks.
  • Maintain detailed documentation and communication with clients, ensuring transparency throughout the onboarding process.
  • Collaborate with internal teams such as Sales, Compliance, and Client Success to align platform setup with client requirements.
  • Handle post-launch setup corrections and escalate issues when necessary.
Qualifications
  • Strong communication and interpersonal skills – able to build trust with clients and provide an excellent onboarding experience.
  • Excellent time management and organizational skills – able to manage multiple projects and meet deadlines efficiently.
  • Tech-savvy and quick learner – ability to navigate and troubleshoot software applications with ease.
  • Process-driven and detail-oriented – maintains accuracy in documentation and workflow execution.
  • Problem-solving mindset – identifies and suggests improvements to enhance the implementation process.
  • Comfortable with change and adaptability – embraces product updates, new processes, and continuous improvement.
  • Ability to thrive in a fast-paced environment – works well under pressure and meets client expectations.
Additional Information
  • This is a full-time remote position based in the Philippines.
  • A stable internet connection and professional home office setup are required.
  • Experience in real estate technology, SaaS implementation, or onboarding support is a plus.

If you are an organized, tech-savvy professional with a passion for delivering excellent client experiences, we encourage you to apply and join our growing team

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