Macintosh Support Engineer

2 weeks ago

Manila, Philippines Capgemini Full time

Macintosh Support Engineer Capgemini Manila, National Capital Region, Philippines Responsibilities Package and distribute Packages and Security Patches/Hotfixes via JAMF Pro Prepare and deliver JAMF Pro SLA and saturation reports for internal management. Maintain and improve documentation relating to the JSS administration processes and procedures. Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server Configures Extension Attributes to dynamically administer managed devices Creates Scripts used within JAMF Pro that is used for deployment Configure JAMF Pro Policies to be advertised to users and for security patch deployments Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools. Applies understanding and knowledge of information systems products and services to assist users. Install software and follow ETLA guidelines in place. Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues. Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures. Demonstrate commitment to high quality customer service. Follow ITIL procedures for incident and request fulfillment management. Perform duties and task as per assigned. Qualifications Must be amenable to a rotating schedule, including graveyard shifts, and a hybrid work setup based in the Mall of Asia Business Complex. 5+ years of hands-on experience in managing and supporting Mac OS X versions 11-15.7 Must be knowledgeable with current Apple hardware (iMacs, Mac Pro, Mac Mini, MacBook, MacBook Pro, Apple TV, iPods, etc.) and/or any popular Mac software. Demonstrated ability to secure Mac configuration. Extensive experience in integrating Mac into a Windows Active Directory environment. Extensive experience in imaging and thin-provision Mac Systems. Extensive knowledge and experience using JAMF Pro, JAMF Pro Cloud and any Mac Deployment Tools Extensive Mac application packaging experience. Advance experience working with programming languages such as bash and python is a plus Advance knowledge in securing Mac OS X using File Vault 2 tool. Knowledge and experience utilizing a ticket tracking system such as Service-Now or any equivalent ticket tracking system. Able to work evenings or weekends as per needed basis. Knowledgeable using virtual application such as VMWare Fusion or any equivalent virtual application tool. Basic Apple Certification is strongly preferred. JAMF certification is a plus. Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industry: IT Services and IT Consulting #J-18808-Ljbffr

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