
For Fresh Grad: Network Monitoring Engineer
19 hours ago
Network Support (Tier 1) – Job Description
Position Summary
The Tier 1 Network Support Specialist serves as the first line of defense in resolving network-related issues. The role is responsible for providing essential technical assistance, monitoring network performance, and escalating complex problems to higher support tiers when necessary.
Key Responsibilities
- Provide basic technical support and troubleshooting for network-related issues.
- Monitor network performance and ensure seamless operations.
- Escalate unresolved or complex issues to higher support tiers as needed.
- Maintain accurate documentation of incidents, resolutions, and network performance reports.
- Collaborate with team members to ensure timely issue resolution and knowledge sharing.
- Deliver excellent customer service by effectively communicating solutions to end-users.
- Open to fresh graduates; relevant internships or training in networking are an advantage.
- Must have a Bachelor's Degree in Electronics and Communications Engineering (ECE), Computer Engineering (COE), or Information Technology (IT).
- Solid understanding of basic networking fundamentals (e.g., OSI Layer).
- Internship or hands-on experience in network monitoring or troubleshooting.
- Familiarity with common network tools and diagnostic utilities.
Skills and Competencies
- Technical Proficiency in network troubleshooting and monitoring.
- Strong English communication skills (written and verbal).
- Customer Service Orientation to ensure user satisfaction.
- Problem-Solving and Escalation Skills for resolving issues efficiently.
- Monitoring and Reporting of network performance and support metrics.
- Team Collaboration and the ability to work effectively in a fast-paced environment.
Personal Qualities and Attributes
- Fast thinker with a proactive mindset.
- Critical thinker who can analyze and resolve issues effectively.
- Open to constructive criticism and continuous learning.
- A team player who thrives in collaborative environments.
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