For Fresh Grad: Network Monitoring Engineer

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Network Support (Tier 1) – Job Description

Position Summary

The Tier 1 Network Support Specialist serves as the first line of defense in resolving network-related issues. The role is responsible for providing essential technical assistance, monitoring network performance, and escalating complex problems to higher support tiers when necessary.

Key Responsibilities

  • Provide basic technical support and troubleshooting for network-related issues.
  • Monitor network performance and ensure seamless operations.
  • Escalate unresolved or complex issues to higher support tiers as needed.
  • Maintain accurate documentation of incidents, resolutions, and network performance reports.
  • Collaborate with team members to ensure timely issue resolution and knowledge sharing.
  • Deliver excellent customer service by effectively communicating solutions to end-users.
  • Open to fresh graduates; relevant internships or training in networking are an advantage.
  • Must have a Bachelor's Degree in Electronics and Communications Engineering (ECE), Computer Engineering (COE), or Information Technology (IT).
  • Solid understanding of basic networking fundamentals (e.g., OSI Layer).
  • Internship or hands-on experience in network monitoring or troubleshooting.
  • Familiarity with common network tools and diagnostic utilities.

Skills and Competencies

  • Technical Proficiency in network troubleshooting and monitoring.
  • Strong English communication skills (written and verbal).
  • Customer Service Orientation to ensure user satisfaction.
  • Problem-Solving and Escalation Skills for resolving issues efficiently.
  • Monitoring and Reporting of network performance and support metrics.
  • Team Collaboration and the ability to work effectively in a fast-paced environment.

Personal Qualities and Attributes

  • Fast thinker with a proactive mindset.
  • Critical thinker who can analyze and resolve issues effectively.
  • Open to constructive criticism and continuous learning.
  • A team player who thrives in collaborative environments.
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