
Home Security No Experience Fresh Grad- TSR
21 hours ago
About the Role
We are looking for a Technical Support Representative to provide assistance to end-users of smart home and security camera solutions. The role requires excellent communication skills, strong problem-solving abilities, and the technical know-how to troubleshoot hardware, software, and connectivity issues.
Key Responsibilities
- Provide frontline technical support via phone, email, and chat for security camera and smart home systems.
- Troubleshoot issues related to device setup, connectivity (Wi-Fi, PoE, 4G/5G), mobile/desktop applications, and system updates.
- Guide customers through product installation, configuration, and usage.
- Document customer interactions, issues, and resolutions in the ticketing system.
- Escalate complex or unresolved issues to higher-level technical teams when necessary.
- Collaborate with internal teams to identify recurring issues and recommend improvements.
- Deliver excellent service while maintaining high customer satisfaction scores.
- Stay up to date with new product features, firmware updates, and troubleshooting procedures.
Qualifications
- Fresh Graduates from
- Basic troubleshooting skills mobile and or network connectivity.
- Excellent English communication skills (verbal and written).
- Strong customer service mindset with patience and empathy.
- Ability to work in shifts, including weekends or holidays if required.
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