Medical Receptionist Subject Matter Expert

1 week ago

Bacoor, Philippines My Mountain Mover Full time

Overview

Medical Receptionist Subject Matter Expert (SME) role leading training, evaluation, and support for virtual medical receptionists who serve clinics across the U.S. This role aims to build confidence, clarity, and excellence into every intake call and scheduling interaction.

Role : This position is for the MMM Support Team

Setup : 100% Permanent Work-from-Home

Responsibilities

Instruction & Training Delivery

  • Teach foundational front-desk workflows: scheduling, intake, EMR navigation, triage, and insurance verification
  • Lead live and recorded training sessions on tone, task flow, call handling, and escalation timing
  • Facilitate simulations and mock calls to build fluency and professionalism

Evaluation & Performance Assessment

  • Conduct Skills Evaluation Interviews (SEIs) to assess core task readiness and communication
  • Track learner progress via Salesforce, TalentLMS, and internal tools
  • Partner with Training Ops for targeted retraining plans
  • Lead recovery training for returning VAs, focusing on confidence, professionalism, and skill rebuilding
  • Build or refine training content on EMR messaging, appointment prep, de-escalation, and related topics
  • Recommend content updates based on learner trends, clinic protocol shifts, and feedback

Learner Support & Technical Guidance

  • Provide real-time support through practice calls, live sessions, or chat coaching
  • Flag repeated challenges to the SME Lead for content or curriculum adjustments

Compliance & Documentation

  • Reinforce HIPAA and privacy protocols in training sessions and mock scenarios
  • Teach proper documentation practices, including call summaries and audit-ready notes
Qualifications
  • Minimum 3 years of front-desk experience in a U.S. medical or dental setting
  • Hands-on familiarity with insurance verification, EMR systems, and multi-provider calendar scheduling
  • Background in instruction, coaching, or virtual training (preferred)
  • Confident leading live training sessions, SEIs, and mock walkthroughs
  • Skilled in designing mock scenarios and building training content in Canva and TalentLMS
  • Familiar with HIPAA protocols and U.S.-based front-desk workflows
  • Experience as a VA or remote medical receptionist is a strong plus
  • Proficient in platforms like TalentLMS, Salesforce, and Google Workspace
  • Strong verbal and written communication; clear, patient, and professional
  • Background in instructional design or curriculum building is a major advantage
Perks of Working With My Mountain Mover
  • HMO with dependent coverage
  • Sick, Maternity & Paternity, Bereavement, and Emergency Leaves
  • Performance and Referral Incentives
  • A culture that values growth, support, and teamwork

Ready to join an incredible team? Apply Now

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