Team Manager

2 weeks ago

Quezon City, Philippines HSBC Full time

Location: HSBC – Quezon City, National Capital Region, Philippines Team Manager – Client Management HSBC is one of the largest banking and financial services organisations in the world, operating in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team as a Team Manager – Client Management . In This Role, You Will Set and maintain class standards while staying within key operational performance parameters (customer experience, operational productivity targets) Understand Management Information and build action plans to improve service levels and team performance through training, coaching and people development Plan and prioritise work appropriately considering importance, urgency, customer and business impact Manage stakeholders at country and regional levels, providing them with required MIS and action plans for hot spots Account for performance management of a team with spans Own and manage escalated customer concerns and complaints for the team To be successful in this role, you should meet the following requirements Have a positive, can‑do attitude with a desire to get things right first time, working around limitations Experience of coaching, mentoring, developing others Able to motivate teams and develop a culture of empowerment Working knowledge of Cash Management products and services Strong customer orientation and passionate about delivering superior customer service Ability to anticipate future stakeholder needs and take action today Good knowledge of Excel and PPT, able to work on various MIs and presentations Excellent written and communication skills in English Good interpersonal skills with the ability to build and maintain working relationships with business partners and stakeholders Strong team player with the ability to drive and motivate self and others Maintain HSBC internal and external control standards, including timely implementation of internal and external audit points and any issues raised by external regulators Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. #J-18808-Ljbffr

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