Team Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Cognizant Full time ₱300,000 - ₱600,000 per year

Team Manager

· Candidate must possess at least a Bachelor's/College Degree , any field.

· Required skill(s): Customer Service, Technical Support

· At least 6 year(s) of working experience as a Manager is required for this position.

· Advantage if has background in: Financial accounts, Payment Gateway

· Excellent understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

· Basic project management skills

· Basic knowledge in Process Excellence/Process Improvement

· Ability to manage multiple stakeholders and multiple geographic teams

· Good interpersonal and communication skills

· Excellent Soft skill, Communications skills(Voice & Email) to handle global customers

· Applicants must be willing to work in Giga Center, Pasig

· Applicants must be willing to work in Mid-Graveyard shift and or Holidays and weekends if needed

· Preferably Managers specializing in Customer Service or equivalent.

· Full-Time position(s) available.

Key Responsibilities:


• Support global operations for the client, directly managing Team Leads in Manila and other Geographical locations as needed


• Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams & devise daily, weekly, monthly, quarterly strategies to meet targets


• Ensure high quality of delivery and performance from the entire team including Team Lead, QA, Trainers, SMEs and Support Personnel


• Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines


• Ensure deep subject matter expertise (product knowledge)


• Ensure bench strength and attrition are under control and do not impact operational excellence


• Work proactively with the Client Vendor Manager to deliver cohesive, coordinated and qualitative customer engagement experience


• Continuously look for opportunities to improve customer experience provided by the client and make recommendations to Client Management team.

  • Team Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines UnifyCX Full time ₱1,200,000 - ₱2,400,000 per year

    Unify CXis looking for an extraordinaryTeam Manager tojoin our motivated and ambitious team.Role:Team ManagerWork Location/Setup:Philippines | On-SiteShift Schedule:5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As theTeam Manager,is responsible for the success, development, coaching, and growth of a team of contact center agents. The role...

  • Team Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time $80,000 - $120,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Team Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Team Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines HGS Full time

    Job Description: Team LeaderDuties and Responsibilities:Ensures that the team and staff meet the account's productivity standards.Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift.Monitors all areas of performance metrics and helps the...

  • Technical Recruitment Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    About the RoleWe're looking for a strategic and experienced Technical Recruitment Manager to lead our recruitment team and support a growing portfolio of high-profile clients in the tech and BPO sectors. In this role, you will manage a team of recruiters, create and execute sourcing strategies, and oversee end-to-end recruitment processes for both technical...

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Bravefoods Global Holdings Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an enthusiastic and experienced Team Leader | Milkman/Milkmaid to join our team at FRNK, located at Robinsons Magnolia in Quezon City Metro Manila. As a full-time Team Leader, you will play a crucial role in ensuring the smooth and efficient operation of our milk tea shop, overseeing a team of baristas and providing exceptional...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱1,200,000 - ₱2,400,000 per year

    Work Set Up:On-Site (Sanctum SM North-Edsa).Equipment:ProvidedStart Date:ASAPShift:8pm-5AM Manila Weekend offWhat does a day in the life of a Team Leader look like?Team Leadership & Development:Supervise, mentor, and motivate a team of Customer Support Representatives to meet and exceed performance goals.Conduct regular one-on-one meetings, coaching...

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱15,000 - ₱30,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldDUTIES AND RESPONSIBILITIESLead the team of agents and SMEs, providing guidance, support, and direction.Monitor team...

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱1,000,000 - ₱2,400,000 per year

    As a Customer Service Manager for our travel agency, you will lead and oversee the customer service operations to ensure excellent client support across all communication channels. You will be responsible for supervising customer service representatives, ensuring proper handling and timely resolution of client concerns, and maintaining high service...