Customer Care Representative
4 weeks ago
Position Overview MCI is a fast‑growing tech‑enabled business services company, delivering Customer Experience, BPO, and XaaS solutions across multiple industries. Our contact centers run both on‑site and remote, leveraging advanced technology to enhance customer journeys and reduce costs. We seek a highly motivated Customer Care Representative to promote products and services, drive sales, and retain customers through excellent service. Applicants must apply via our careers page, complete all screening questions, and take a brief pre‑employment test. Key Responsibilities Interact with customers by phone to address inquiries and resolve concerns promptly. Build and maintain positive customer relationships through active listening and empathy. Promote and sell products and services, meeting and exceeding sales targets. Educate customers on product features, benefits, and promotions. Implement retention strategies to ensure loyalty and reduce churn. Identify upsell and cross‑sell opportunities. Investigate and resolve customer complaints, ensuring high satisfaction. Escalate complex issues to appropriate departments. Stay current with product knowledge and industry trends. Maintain accurate records of interactions, sales, and retention efforts. Collaborate with Sales, Marketing, and Technical Support teams. Candidate Qualifications 18+ years old, high school diploma or equivalent. 2+ years retail sales and inbound sales experience. Strong retention skills and proven ability to meet sales targets. Customer‑focused mindset and desire to help customers. Proficiency with CRM software is an advantage. Excellent communication, interpersonal, and multitasking skills. Ability to work in a fast‑paced environment and adapt to changing priorities. Compensation & Benefits Competitive base compensation based on experience. Performance and loyalty bonuses. Health insurance (HMO), dental coverage and dependent coverage. Meal allowance and other living‑cost allowances. Career growth and learning opportunities. Employee shuttle services and company retreats. Other in‑office rewards, raffles, and recognition gifts. Physical Requirements Office‑based role requiring sedentary work, frequent computer and phone use. Employees may need to lift up to 40 pounds and perform occasional office tasks. Conditions of Employment Must be authorized to work in the country where the position is based. Background and security investigation required (Level II) with fingerprint and drug screening. Reasonable Accommodation MCI provides reasonable accommodations for qualified applicants with disabilities unless it causes undue hardship. EQUAL OPPORTUNITY EMPLOYER MCI is an equal opportunity employer. We do not discriminate on the basis of age, race, color, gender identity, protected veteran status, disability, or any other characteristic protected by law. #J-18808-Ljbffr
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