Onsite Customer Care Representative

2 weeks ago

San Rafael Bulacan, Philippines TELEWORK PH Full time ₱300,000 - ₱600,000 per year

Total Agent(s) Needed: 2

Type of Account/Industry: Other

Target Start Date: ASAP

Workplace: Onsite

Schedule: Graveyard Shift - Time to be announced

Type of Employment: Full time (40 hours per week)

Perks of working at Telework PH:

  • Basic salary of 30K (depending on experience) + 2K allowance (non-negotiable)

  • Bonus and Incentives depending on Performance*

  • Government mandated benefits

  • OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay

  • Paid Leaves (VL and SL) every month which are convertible to cash, after 1 year of service if unused*

  • Life Accident Protection Plan under Sunlife with Tendopay, after 3 months of tenure*

  • HMO upon regularization*

  • Annual Salary Increase*

Responsibilities;

  1. Assist and engage with PSA Vault customers on their inquiries.

  2. Work with other departments to assist with any customer issues, including but not limited to, resolving submission form errors, address or shipping updates, imaging issues, and order status inquiries.

  3. Research and resolve complaints or issues according to company policies and procedures.

  4. Update or inform customers with their submissions and status on items.

  5. Work with Finance on any issues with payment processing or refunds.

  6. Ensure a seamless and satisfying experience for customers by providing high quality care via email, written correspondence, Live Chat, and social media in particular.

  7. Utilize business intelligence tools like Lightdash to help determine customer issues.

  8. Meet and exceed daily performance metrics related to key performance indicators.

Requirements:

  1. Minimum of 2 years of international customer care experience (handling both calls and emails).

  2. Strong written and verbal communication skills in English

  3. Proven ability to handle high-value client interactions with professionalism and discretion.

  4. Experience using CRM systems such as Salesforce (Salesforce knowledge is a plus).

  5. Excellent problem-solving and conflict resolution skills.

  6. Strong attention to detail and accuracy when handling product data.

  7. Ability to multitask and manage time effectively in a fast-paced environment.

  8. Team-oriented mindset with the ability to collaborate across departments.

  9. Tech-savvy; comfortable navigating web-based tools, dashboards, and databases.

  10. Prior experience in collectibles, trading cards, or e-commerce is a plus.

  11. Willing to work on shifting schedules, including weekends or holidays if needed.

  12. Demonstrated commitment to delivering exceptional customer experiences.

Process:

  1. Apply to this job.

  2. If qualified or shortlisted, you will receive an assessment link from the recruitment team

  3. Initial Interview.

  4. Final Interview

  5. Job offer/Contract will be sent.

*Terms and conditions apply.

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