Assistant Manager
1 week ago
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged
Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Job Summary We are looking for a highly skilled and analytical Assistant Manager – WFM to lead our Workforce Management and MIS functions. This role is critical in driving operational excellence, ensuring service level adherence, and delivering actionable insights through advanced reporting, Capacity planning, FTE sizing and forecasting. The ideal candidate will have strong technical expertise and leadership capabilities to manage a high-performing WFM team in a back-office environment.
Key Responsibilities: Workforce Management & MIS
- Manage end-to-end WFM & MIS processes: Forecasting, Capacity Planning, FTE sizing, Scheduling, Real-Time Management, and Reporting
- Drive performance to meet service level metrics and ensure SLA monitoring and reporting
- Deliver timely, accurate reports and business insights to stakeholders
- Ensure alignment with WFM & MIS frameworks and continuous calibration.
Team Leadership
- Lead and mentor the WFM team, ensuring accountability and performance tracking
- Foster a culture of continuous improvement and data-driven decision-making.
Strategic Planning & Analytics
- Oversee capacity planning for assigned accounts to optimize resource utilization
- Develop and maintain mathematical models for forecasting and staffing
- Automate reporting processes to reduce manual tasks and improve efficiency.
Technical Expertise
- Excel: Advanced proficiency including pivot tables, formulas, macros, and automation
- Power BI: Strong experience in dashboard development and data visualization
- MS Access: Knowledge of database creation, management, and reporting (added advantage)
Qualifications
Graduate
-
Philippines Growth Assistant Full time ₱960,000 per yearGrowthAssistant is seeking a Reputation and Community Management Assistant to help strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback. You'll also leverage AI tools and automation platforms to...
-
Concierge Assistant
4 days ago
Philippines Growth Assistant Full time ₱70,000 - ₱80,000 per yearGrowthAssistant is seeking a high-level Concierge Assistant to play a key role in ensuring our clients feel supported, guided, and valued throughout their journey. In this role, you'll serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat. If you're passionate about customer care, detail-oriented,...
-
Executive Assistant
5 days ago
, Metro Manila, Philippines Wing Assistant Full timePlease whitelist the domains "lever.co " and "hire.lever.co " with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and...
-
Accounting Assistant
5 days ago
, Metro Manila, Philippines Wing Assistant Full timeOverview Position: Accounting Assistant (CPA) – Remote Company: Wing Assistant Location: Remote (preferred in Manila, National Capital Region, Philippines) Schedule: US work hours (20-40 hours per week) Base pay range This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...
-
Technical Account Manager
4 days ago
Philippines Project Assistant Full time ₱40,000 - ₱60,000 per yearCompany OverviewProject Assistant is a premier, mostly Philippine-based digital agency (we're a bit global with different folks working together across 5 continents), empowering US startups and enterprises with cutting-edge web solutions. Specializing in full-stack web applications, custom WordPress development, Shopify e-commerce, we've delivered 300+...
-
In-House Legal Counsel
5 days ago
, , Philippines Wing Assistant Full timeJoin to apply for the In-House Legal Counsel role at Wing Assistant Join to apply for the In-House Legal Counsel role at Wing Assistant This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range In-House Legal Counsel (Philippines-Based)Reports To: Chief...
-
TikTok Advertising Specialist
4 days ago
Philippines Project Assistant Full time ₱400,000 - ₱600,000 per yearProject Assistant is a premier, mostly Philippine-based digital agency (we're a bit global with different folks working together across 5 continents), empowering US startups and enterprises with cutting-edge web solutions. Specializing in full-stack web applications, custom WordPress development, Shopify e-commerce, we've delivered 300+ high-impact projects...
-
WordPress Developer
5 days ago
, Metro Manila, Philippines Wing Assistant Full timeJoin to apply for the WordPress Developer (For Pooling) role at Wing Assistant Join to apply for the WordPress Developer (For Pooling) role at Wing Assistant Get AI-powered advice on this job and more exclusive features. This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...
-
Email Marketing
4 days ago
Philippines Wing Assistant Full time ₱540,000 - ₱792,000 per yearPosition: Email Marketing & Deliverability Specialist (Cold Outreach Focus) Salary Range: ₱45,000 – ₱55,000 (starting depending on experience) We are looking for a highly skilled Email Marketing Specialist with a strong background in cold email outreach and deliverability management. This role requires both technical know-how and creative writing...
-
Email Marketer – Cold Outreach
4 days ago
Philippines Wing Assistant Full time ₱540,000 - ₱660,000 per yearPosition: Email Marketer – Cold Outreach We are looking for a skilled Email Marketer to manage cold outreach campaigns. This role combines technical setup with strong writing skills to create effective campaigns that connect with the right audience. ₱45,000 - ₱55,000 a month Key Responsibilities Research client websites and social media to create...